Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Osborne

Orangevale,CA

Summary

Accomplished Service Coordinator with a proven track record at UMI, adept in needs assessment and resource utilization. Demonstrated ability to enhance service delivery, achieving significant improvements in customer satisfaction. Skilled in accurate recordkeeping and effective communication, ensuring reliability and professionalism in high-stakes environments. Excel in multitasking and problem-solving, driving operational excellence across teams. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

8
8
years of professional experience

Work History

Service Coordinator

UMI
07.2022 - 07.2024
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Assessed customer needs and developed solutions to meet needs.
  • Managed and coordinated service teams to achieve successful completion of service projects.

Dispatcher Coordinator

ACCO Engineered Systems
06.2020 - 07.2022
  • Directed dispatching, routing, and tracking of 47 fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Dispatcher/Skiptracer

DDAR/Location Services
08.2016 - 01.2020
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Made daily collection calls to customers.
  • Identified best-known address to locate client's collateral or customer.
  • Worked closely with repossession agents to coordinate activities.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Education

Sierra College
Rocklin, CA

Skills

  • Community liaison
  • Needs Assessment
  • Resource Utilization
  • Accurate Recordkeeping
  • Proficiency in Office programs
  • Multitasking Abilities
  • Problem-solving abilities
  • Effective Communication
  • Adaptability
  • Reliability
  • Professionalism

Timeline

Service Coordinator

UMI
07.2022 - 07.2024

Dispatcher Coordinator

ACCO Engineered Systems
06.2020 - 07.2022

Dispatcher/Skiptracer

DDAR/Location Services
08.2016 - 01.2020

Sierra College
Brenda Osborne