Brenda Oskam

Managed 150+ Resident Accounts including billing, charge adjustments and ledger reconciliation.

• Resolved financial discrepancies and customer billing issues with timely attention.

Back up to Executive Director in Daily Operations.

• Assisted in organizing and overseeing assignments to drive operational excellence.

Managed concierge staff including scheduling, monthly policy and procedure updates, quarterly reviews.

• Established team priorities, maintained schedules and monitored performance.

Managed hiring and onboarding procedures for new employees.

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Coding of AP invoices for all departments.

• Utilized company's accounting systems to review reports and prepare assessments.

Payroll for 100+ employees.

Maintained relationships with corporate and facility staff to optimize resident relationships.