Brenda Ouattara
Queens,NY
Summary
Dedicated and adaptable professional with a diverse background in customer service, administration, and sales seeking to leverage my expertise in communication, organizational, and problem-solving skills to contribute to the success of a dynamic organization. Eager to apply my strong work ethic and attention to detail in a customer engagement, marketing, or administrative position, while continuously growing and developing within the company.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Young Men's Christian Association, YMCA
2022.04 - Current
- Assist with financial transactions, including processing payments, generating receipts, and maintaining transaction records.
- Manage phone and email correspondence, directing inquiries to appropriate departments and ensuring prompt resolution of issues.
- Manage daily front desk operations, including coordinating member check-ins, and handling customer inquiries.
- Maintain and organize member records and databases, ensuring data accuracy and confidentiality.
- Assist in the preparation and distribution of internal communications, such as newsletters and announcements.
- Handle administrative tasks such as filing, data entry, and maintaining office supplies.
Client Experience Specialist
Cartier
2023.10 - 2024.02
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a high level of client satisfaction.
- Provided detailed product information and personalized recommendations to clients, enhancing their shopping experience.
- Assisted in coordinating client appointments and follow-up communications to support the sales team.
- Participated in customer appreciation events and promotional activities, contributing to positive client relationships.
- Collaborated with other departments to address client needs and improve service delivery.
Marketing Assistant Intern
W. W. Norton & Company
2021.06 - 2021.08
- Assisted in the development and execution of marketing campaigns to promote new book releases and author events.
- Managed social media accounts, creating and scheduling engaging content to increase followers and drive engagement.
- Conducted market research to identify target audiences and trends, providing insights to inform marketing strategies.
- Managed the company's blog, writing and editing posts to align with marketing objectives and brand voice.
- Participated in brainstorming sessions to generate creative ideas for marketing initiatives and campaigns.
Visual Merchandising Assistant
Michael Kors
2019.09 - 2020.08
- Assisted in creating and maintaining visually appealing store displays that align with brand standards and enhance the customer shopping experience.
- Collaborated with the visual merchandising team to execute seasonal and promotional setups, ensuring timely implementation.
- Supported inventory management by organizing and maintaining backstock areas, ensuring products were readily available for display.
- Conducted regular store walkthrough to ensure merchandising standards were upheld and identified areas for improvement.
Education
Bachelor of Arts - Communication Studies
Baruch College of The City University of New York
New York, NY05.2023
Skills
- Microsoft Office Suite
- Customer Service
- Time Management
- Multitasking
- Sales
- Excellent Communication
- Social Media
- Excel spreadsheets
- Marketing support
Languages
French
Timeline
Client Experience Specialist
Cartier
2023.10 - 2024.02
Administrative Assistant
Young Men's Christian Association, YMCA
2022.04 - Current
Marketing Assistant Intern
W. W. Norton & Company
2021.06 - 2021.08
Visual Merchandising Assistant
Michael Kors
2019.09 - 2020.08
Bachelor of Arts - Communication Studies
Baruch College of The City University of New York
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