Brenda Palma Leal
Yuma,USA
Summary
Motivated team member with a strong track record of managing sensitive information and consistently meeting deadlines. Demonstrates dedication to supporting team goals and achieving results. Eager to leverage skills and experience in a higher-level role with increased responsibilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Department of Economic Security
Yuma, US
09.2024 - Current
- Explained policies, deadlines, and required actions to clients.
- Answered phone calls regarding applications, eligibility, password resets, and status updates.
- Resolved basic issues while escalating complex cases to eligibility specialists for further assistance.
- Reviewed and updated client information in database.
Instructional Assistance
Crane School District
Yuma, US
09.2022 - 09.2024
- Organized daily classroom tasks in collaboration with teacher to enhance instructional flow
- Maintained safe, positive, and organized classroom environment to support student engagement
- Monitored students during class, recess, lunch, and transitions to ensure safety and adherence to classroom rules
School Nutrition Assistant
Crane School District
Yuma, US
09.2017 - 08.2022
- Assisted in preparation and serving of nutritious breakfasts and lunches to support student health.
- Portioned and served meals in compliance with nutrition guidelines to ensure balanced diets.
- Set up and break down serving lines.
- Refilled food stations and restocked supplies to maintain continuous service during meal times.
Cashier/Customer Service
Jack in the box
Yuma, US
01.2015 - 11.2017
- Engaged with patrons to assess satisfaction with food and service, address complaints, and foster positive interactions.
- Coordinated with kitchen staff, management, serving staff, and customers to ensure seamless dining experiences and prompt resolution of concerns.
- Inspected dining areas for cleanliness and proper setup. and serving areas to ensure cleanliness and proper setup.
- Inspected restrooms for cleanliness and supply availability, and cleaned restrooms.
Hostess/Server
Applebee's
Yuma, US
01.2014 - 04.2014
- Assigned patrons to tables based on preferences and server availability, optimizing guest satisfaction and service flow.
- Greeted guests and seated them at tables or in waiting areas, enhancing overall dining experience.
- Provided guests with menus to facilitate informed dining choices.
Education
High school or equivalent -
Aztec High School
Yuma, AZ05.2015
Skills
- Bilingual
- Time management
- Multitasking
- Dependability
- Problem-solving
- Attention to details
- Data entry
- Communication skills
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Department of Economic Security
09.2024 - Current
Instructional Assistance
Crane School District
09.2022 - 09.2024
School Nutrition Assistant
Crane School District
09.2017 - 08.2022
Cashier/Customer Service
Jack in the box
01.2015 - 11.2017
Hostess/Server
Applebee's
01.2014 - 04.2014
High school or equivalent -
Aztec High School