Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Pando

Presidio,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Presidio County
03.2017 - Current
  • Answer phone calls and respond to general emails.
  • Proficiency with Microsoft Office Programs.
  • Provided clerical support by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Updated spreadsheets and databases to track cases
  • Assisted management with budget preparation, providing detailed data analysis to support informed fiscal decisions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Coordinated and scheduled meetings and conference calls.
  • Assisted attorney in case preparations.
  • Maintained attorney calendar for efficient time management, coordinating appointments, hearings, other critical events.
  • Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Bank Teller

Big Bend Banks 1st Presidio Bank
03.2015 - 03.2017
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Removed mutilated currency from circulation.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.

Correctional Officer/ Communications Supervisor

Brewster County Sheriff's Office
03.2010 - 10.2014
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Completed intake paperwork, fingerprints, and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Increased accuracy in dispatching resources with the implementation of a computer-aided dispatch system.
  • Cultivated strong working relationships with external agencies such as local hospitals, utilities providers, and transportation services for seamless coordination during emergencies.
  • Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.

Education

Bachelor of Arts - General Studies

Sul Ross State Univeristy
Alpine, Texas
05.2015

High School Diploma -

Alpine High School
Alpine, TX
05.2009

Skills

  • Office Administration
  • Computer Skills
  • Customer Service
  • Data Entry
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency
  • Filing
  • Documentation and Recordkeeping

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Presidio County
03.2017 - Current

Bank Teller

Big Bend Banks 1st Presidio Bank
03.2015 - 03.2017

Correctional Officer/ Communications Supervisor

Brewster County Sheriff's Office
03.2010 - 10.2014

Bachelor of Arts - General Studies

Sul Ross State Univeristy

High School Diploma -

Alpine High School

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