Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Pando

Phoenix,AZ

Summary

Back office supervisor/Medical Office Coordinator with two years of experience participating in administrative duties and daily operation of medical facility. Handled new and returning patient intake, maintained records current, prepared patient files for physicians and managed general administrative office duties. Focused professional engaged in effective coordination of all aspects of provision of quality health care.

Medical Assistant with 33 years’ experience in healthcare. Skilled in providing patient care. Effective Registered Medical Assistant who adapts easily to changing environments and demands. Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills. Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every patient a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Supervisor Back Office

Honor Health Medical Group Paradise Valley
Scottsdale, AZ
04.2024 - Current
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Organized special events such as company picnics or holiday parties for employees.
  • Created new strategies for improving customer service standards within the organization.
  • Implemented cost-cutting measures without compromising quality of services offered.
  • Participated in conferences related to industry trends or organizational developments.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Medical Office Coordinator

Honor Health
12.2014 - Current
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs
  • Administered medications and assisted in some office procedures
  • Assessed patients and documented their medical histories
  • Authorized drug refills and provided detailed prescription information to pharmacies
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing
  • Performed glucose testing and assisted in administering injections and urinalysis
  • Routinely retracted patient throat cultures and prepared them for lab submission
  • Provided patient education
  • Scheduled, x-rays, MRIs, Ct scans, and Ultrasounds
  • Followed infection control procedures
  • Took and recorded patients' temperature, pulse, and blood pressure.

Back office medical assistant lead

IMS Urology
06.2014 - 11.2014
  • Assessed patients and documented their medical histories
  • Trained new staff on quality control procedures
  • Assisted doctors with surgeries and non-invasive procedures
  • Authorized drug refills and provided detailed prescription information to pharmacies
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing
  • Performed monthly inventory and maintained office and medical supply counts
  • Performed vitals and assisted in administering injections and urinalysis
  • Skillfully performed suture removals for post-op patients
  • Provided patient education
  • Ordered and lab tests, x-rays, CT scans, and Ultrasound Followed infection control procedures
  • Performed urodynamics Accurately recorded and reported test results according to established procedures.

Back office medical assistant

Arizona Urology Associates
06.2005 - 06.2014
  • Assessed patients and documented their medical histories
  • Assisted doctors with surgeries and non-invasive procedures
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing
  • Performed monthly inventory and maintained office and medical supply counts
  • Performed bladder installations via catheter and assisted in administering injections and urinalysis
  • Skillfully performed suture removals for post-op patients
  • Accurately recorded and reported test results according to established procedures
  • Preformed urodynamic studies
  • Provided patient education, followed infection control procedures.

Education

Paradise Valley Community College
Phoenix, AZ
05.2005

Glendale Community College
Glendale, AZ
05.2005

Medical Assistant Certificate -

The Bryman School
12.1993

High School Diploma -

Willcox High School
Willcox, AZ
05.1988

Skills

  • Bilingual (Spanish)
  • Professional bedside manner
  • BLS certification
  • Foley catheter insertion/removal
  • Minor surgery assistance awareness
  • Urodynamic certified

Timeline

Supervisor Back Office

Honor Health Medical Group Paradise Valley
04.2024 - Current

Medical Office Coordinator

Honor Health
12.2014 - Current

Back office medical assistant lead

IMS Urology
06.2014 - 11.2014

Back office medical assistant

Arizona Urology Associates
06.2005 - 06.2014

Paradise Valley Community College

Glendale Community College

Medical Assistant Certificate -

The Bryman School

High School Diploma -

Willcox High School
Brenda Pando