Brenda Parache
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
PLS Check Cashers
Houston, TX
11.2018 - Current
- Supervised daily operations, ensuring efficient workflow and optimal staff performance.
- Trained and mentored team members on customer service best practices and store policies.
- Resolved customer complaints promptly, fostering positive shopping experiences and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Courtesy Booth Clerk
Fiesta Mart LLC
Houston , Texas
02.2015 - 07.2018
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to enhance customer satisfaction and store efficiency.
Education
Diploma -
Jefferson High School
Houston, TX05.2012
Skills
- Understanding Customer Needs
- Customer Service and Assistance
- Cash Register Operations
- Answering Customer Questions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
PLS Check Cashers
11.2018 - Current
Courtesy Booth Clerk
Fiesta Mart LLC
02.2015 - 07.2018
Diploma -
Jefferson High School