Brenda Parsons
Osburn,ID
Summary
Skilled veterinary professional with experience in clinic administration and hands-on animal care. Proficient in managing operations, finances, and compliance, while assisting with surgeries, diagnostics, and emergency care. Dedicated to delivering high-quality patient care and excellent client service.
Overview
33
33
years of professional experience
Work History
Veterinary Receptionist
BRP Veterinary Idaho PC
Pinehurst, Idaho
02.2019 - Current
- Provided exceptional customer service by greeting clients, answering phone calls, and responding to emails in a friendly and professional manner. I efficiently managed appointment scheduling, ensuring that the clinic’s daily schedule was optimized and client needs were met. I maintained accurate and up-to-date patient records, including medical histories, treatment plans, and vaccination schedules, while ensuring confidentiality and compliance with privacy laws. Additionally, I processed payments, handled billing inquiries, and managed insurance claims to ensure accurate and timely transactions. I coordinated inventory management, keeping track of medical and office supplies, and placing orders as needed. In collaboration with veterinarians and clinic staff, I helped ensure smooth clinic operations and assisted with any adjustments to the schedule, particularly during emergencies. I also supported general office tasks such as filing, data entry, and document organization, contributing to the clinic’s efficiency and a positive client experience.
Veterinary Administration/Technician
Silver Valley Veterinary Clinic
Pinehurst, ID
06.1997 - 02.2019
- Experienced in both veterinary administration and technician duties, including overseeing clinic operations, managing finances, scheduling appointments, and ensuring compliance with industry regulations. Skilled in supporting veterinary teams with direct animal care, assisting in surgeries, administering medications, conducting diagnostic tests, and providing emergency care. Ability to maintain smooth clinic operations while delivering high-quality care to patients and excellent customer service.
Bookkeeper/Server
Branding Iron
Columbus, Montana
06.1992 - 04.1997
- I held dual responsibilities as both a Bookkeeper and Server. As a Bookkeeper, I processed daily sales transactions, reconciled financial accounts, and managed both accounts payable and receivable. I also prepared monthly financial reports, handled payroll, and ensured timely and accurate tax filings. Additionally, I managed inventory, coordinated vendor purchases, and assisted with budgeting and financial planning. In my server role, I greeted and assisted customers, took food and drink orders, and ensured timely delivery of meals. I processed payments, handled cash and credit transactions, and maintained a clean, organized dining area. In addition, I worked closely with the kitchen and bar staff to ensure a smooth flow of operations and addressed customer concerns to ensure an excellent dining experience.
Education
High School Diploma -
Wallace High School
Wallace, Idaho05-1983
Skills
- Recordkeeping
- Verbal and written communication
- Appointment scheduling
- Care education
- Customer service
- Telephone management
- Records transmission
- Payment processing
- Client check-in
- Initiative-taking
- Prioritization
- Documenting medical histories
- File organization
- Record request management
- Telephone etiquette
- Client relations
- Schedule coordination
- Billing and invoicing
- Product recommendation
- Employee training
- Medical recordkeeping
- Attention to detail
Timeline
Veterinary Receptionist
BRP Veterinary Idaho PC
02.2019 - Current
Veterinary Administration/Technician
Silver Valley Veterinary Clinic
06.1997 - 02.2019
Bookkeeper/Server
Branding Iron
06.1992 - 04.1997
High School Diploma -
Wallace High School
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