Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Brenda Patrick

Grocery-Deli associate
Rockville,IN

Summary

At Kirby Foods, I elevated customer satisfaction through prompt service resolution and personalized attention, showcasing my exceptional communication and customer service skills. My contributions to training and efficient resource use underscore my ability to enhance team performance and operational efficiency. Experienced with food preparation, customer service, and inventory management. Utilizes excellent communication skills to ensure customer satisfaction and smooth operations. Track record of maintaining cleanliness and adhering to food safety standards. Adaptable deli worker accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking Deli Clerk with 1 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments. Knowledgeable Deli Worker with 1 years of experience in deli services and operations. Proficient in safe slicer operations and creative sandwich art. Known for providing great customer service and unwavering reliability. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

34
34
years of professional experience

Work History

Associate-Deli Dept

Kirby Foods
01.2024 - Current
  • Increased customer satisfaction by addressing and resolving service issues promptly.
  • Assisted in the training of new technicians, contributing to a skilled and knowledgeable workforce.
  • Contributed to cost savings through efficient use of resources and identifying opportunities for improvement.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Retrieved items for customers and verified prices.
  • Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
  • Supported store management by performing additional tasks as needed, such as opening or closing procedures.
  • Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
  • Participated in regular training sessions to stay updated on industry trends and new products.
  • Ensured timely completion of orders by coordinating with other departments for efficient fulfillment processes.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.

Youth Development Specialist

SouthWest Regional Youth Village
06.2009 - 11.2009
  • Maintained documentation and records of training activities and group events.
  • Led group discussions promoting critical thinking skills, empowering youth to make informed decisions about their futures.
  • Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
  • Delivered youth transitional assistance in areas of education, life skills and career development.
  • Encouraged inclusivity and peer support within the group, fostering a sense of belonging among program participants.
  • Provided guidance on goal-setting techniques, enabling participants to establish achievable short-and long-term objectives.
  • Developed strong relationships with youth, fostering a supportive environment that encouraged personal growth and goal achievement.
  • Kept case files updated, accurate and aligned with requirements.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Veterinary Assistant

Somerville Animal Hospital
05.2000 - 09.2006
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Assisted senior staff with blood analyses and physical assessments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
  • Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Streamlined administrative tasks to ensure veterinary team could focus on patient care.
  • Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
  • Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
  • Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
  • Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
  • Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
  • Restrained animals for examination and treatment.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Followed safety protocols for handling animals.
  • Prepared animals for surgical procedures.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Monitored vital signs and provided nursing care for animals.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Observed animals for signs of distress or illness.
  • Prepared and administered diets and feedings according to instructions.

Cashier

Dollar General
06.2006 - 08.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Reduced processing errors by meticulously following transaction procedures.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Production Worker/Shipping and Receiving Clerk

Scott Pet Products
01.1996 - 04.2000
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
  • Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
  • Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
  • Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
  • Assisted in development of waste reduction program, focusing on recycling packaging materials.
  • Implemented tracking system for outgoing shipments, enhancing customer satisfaction with transparent delivery updates.
  • Improved inventory management with precise record-keeping of incoming and outgoing shipments.
  • Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
  • Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
  • Facilitated smooth warehouse operations, maintaining clean and safe work environments.
  • Enhanced warehouse efficiency by organizing storage areas for easy access to frequently shipped products.
  • Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
  • Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
  • Reduced instances of damaged goods, carefully packing and securing items following best practices.
  • Collaborated with procurement team to streamline receiving process, achieving faster turnaround of goods to shelves.
  • Updated inventory management software, enabling more accurate tracking of stock levels and movements.
  • Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
  • Enhanced team performance, conducting regular meetings to address challenges and share best practices.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Sorted and delivered materials to different work areas and staff.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Conducted research to address shipping errors and packaging mistakes.

Warehouse Assistant

SteinMart
04.1995 - 10.1995
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
  • Collaborated with other departments to optimize warehouse operations and keep production high.
  • Streamlined receiving process to expedite availability of new stock on warehouse floor.

Chemical Operator

Eli Lilly
05.1991 - 04.1995
  • Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
  • Operated chemical processing equipment successfully while adhering to company standards.
  • Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
  • Stored, retrieved, mixed, and monitored chemicals used in production process.
  • Calibrated chemical equipment to ensure optimal performance.
  • Maintained high-quality standards for finished products by conducting rigorous quality control tests.
  • Trained new employees on standard operating procedures, contributing to a well-prepared workforce.
  • Tracked and documented production data to maintain accurate records.
  • Identified potential hazards in the workplace, implementing corrective actions to mitigate risks.
  • Documented all work activities accurately, providing valuable data for future reference and analysis purposes.
  • Safely used various machinery and forklifts during chemical drumming operations.
  • Operated lab equipment for chemical tests and verification of product quality against standards.
  • Enhanced production efficiency by optimizing chemical processes and equipment settings.
  • Successfully operated chemical reactors, pumps and centrifuges to produce commercial-grade products.
  • Monitored and adjusted parameters of chemical production process to achieve desired product quality.
  • Troubleshot equipment and process issues and restored optimum function to maintain production speed and meet quality goals.
  • Consistently met deadlines for product delivery by effectively prioritizing tasks and managing time efficiently.
  • Performed routine maintenance on equipment to prevent unexpected breakdowns and ensure smooth operation.
  • Implemented safety protocols and procedures for safe, efficient process operation.
  • Troubleshot process issues, efficiently resolving problems to maintain optimal production levels.
  • Actively participated in continuous improvement initiatives, suggesting ideas that led to increased performance metrics across the team.
  • Increased yield by closely monitoring reaction conditions and making necessary adjustments as required.
  • Communicated with supervisors and other personnel to review and discuss process changes.
  • Streamlined workflow processes to minimize downtime and maximize productivity in the plant.
  • Coordinated with other departments on timely delivery of raw materials for production.
  • Followed all waste handling guidelines to minimize waste generation.
  • Assisted with the implementation of new technology solutions, which improved overall plant efficiency significantly.
  • Modified controls to regulate temperature, pressure, feed, and flow of liquids and gases while monitoring outcomes and promoting successful processing.
  • Managed inventory levels effectively using just-in-time principles leading to reduced storage costs and minimal expired stock issues.
  • Contributed to sustainability efforts by recycling waste materials whenever possible during production processes.
  • Played a key role in achieving company goals related to environmental compliance through diligent adherence to applicable regulations during day-to-day operations.
  • Developed and implemented preventative maintenance procedures for chemical production equipment.
  • Reduced waste generation through careful monitoring of chemical reactions and adjusting parameters accordingly.
  • Participated in continuous improvement programs, suggesting process modifications that increased throughput.
  • Enhanced team collaboration by establishing clear communication channels for shift handovers.
  • Maintained safety standards during operation of chemical processing equipment, preventing any incidents.
  • Improved process efficiency with meticulous calibration of equipment.
  • Conducted regular inspections of personal protective equipment, ensuring worker safety.
  • Optimized chemical storage procedures, improving safety and accessibility.
  • Documented all operational procedures, creating valuable reference for training and process optimization.
  • Operated chemical processing equipment, including centrifuges, evaporators and reactors.
  • Utilized computerized process control systems to monitor and adjust chemical process variables.
  • Troubleshot and solved process equipment problems to minimize production downtime.
  • Entered data into batch ticketing system and checked information for accuracy.
  • Diagnosed issues quickly and contacted supervisor to warn of potential project delays.

Education

Certificate of Technical Studies - Medical Billing And Coding

Martinsburg College
Martinsburg, WV
03-2025

Associate of Applied Science - Criminal Justice

Ivy Tech Community College
Terre Haute, IN
05-2010

Skills

  • Store maintenance
  • Cleanliness and hygiene
  • Sales promotion
  • Customer service
  • Excellent communication
  • Product displays
  • Stock rotation
  • Merchandise organization
  • Merchandising skills
  • Cleaning skills
  • Product recommendations
  • Written and oral communication
  • Punctual and reliable
  • Team contribution
  • Removing defective products
  • Training and mentoring
  • Health code standards
  • Presentation skills
  • Sanitizing requirements
  • Order filling

Shipping and receiving

Hardware installation

Calibration procedures

Power tools operation

Order fulfillment

Software configuration

Packaging procedures

Labeling practices

Problem-solving

Time management

Attention to detail

Problem-solving abilities

Microsoft windows and office

Multitasking

Multitasking Abilities

Reliability

Organizational skills

Team collaboration

Active listening

Effective communication

Adaptability and flexibility

Verbal and written communication

Decision-making

Relationship building

Goal setting

Customer communication and empathy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Associate-Deli Dept

Kirby Foods
01.2024 - Current

Youth Development Specialist

SouthWest Regional Youth Village
06.2009 - 11.2009

Cashier

Dollar General
06.2006 - 08.2006

Veterinary Assistant

Somerville Animal Hospital
05.2000 - 09.2006

Production Worker/Shipping and Receiving Clerk

Scott Pet Products
01.1996 - 04.2000

Warehouse Assistant

SteinMart
04.1995 - 10.1995

Chemical Operator

Eli Lilly
05.1991 - 04.1995

Certificate of Technical Studies - Medical Billing And Coding

Martinsburg College

Associate of Applied Science - Criminal Justice

Ivy Tech Community College

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Brenda PatrickGrocery-Deli associate