Brenda Paulson
Lake Stevens,WA
Summary
Proficient in leading dental practice operations, emphasizing compliance, strategic planning, and team development. Committed to fostering a culture of accountability and delivering exceptional patient experiences while optimizing financial performance.
Overview
12
12
years of professional experience
Work History
Operations Manager
PDS Health
Marysville, WA
10.2014 - Current
- Lead daily operations of a dental practice; drive revenue growth, profitability, team performance, patient experience, and operational excellence.
- Develop and execute measurable monthly and annual business goals aligned with financial targets, clinical priorities, and organizational objectives.
- Analyze key performance indicators (KPIs), production, collections, financing, expenses, staffing, and scheduling metrics to identify opportunities and implement strategies that improve financial performance.
- Executed action plans to enhance production, collection, profitability, patient retention, and growth while ensuring operational efficiency.
- Lead daily huddles, structured team meetings, and performance reviews to establish accountability, communicate priorities, and align the team around shared goals.
- Coach, mentor, and develop team members to improve performance, communication, productivity, patient engagement, and adherence to operational processes.
- Recruit, interview, onboard, train, evaluate, and manage team members while supporting performance improvement, promotions, transfers, and other employee relations matters.
- Drive the Perfect Patient Experience (PPE) by establishing a patient-centered culture focused on communication, education, trust, service, and continuity of care.
- Partner with clinical leadership to support comprehensive patient care, patient education, referrals, and the Mouth-Body Connection while respecting clinician autonomy and the clinician-patient relationship.
- Identify opportunities to improve treatment acceptance and patient financing by coaching teams on financial communication, treatment urgency, payment options, and effective patient handoffs.
- Monitor and improve scheduling, patient flow, chair utilization, hygiene productivity, treatment conversion, and referral opportunities to maximize practice capacity.
- Analyze collections trends and implement strategies to improve accounts receivable performance and maximize collectible revenue.
- Manage practice expenses and resources to support achievement of monthly operating budgets and net operating income goals.
- Ensure compliance with company policies, financial controls, cash-management procedures, regulatory requirements, and operational standards.
- Coordinated team training and development to uphold compliance with required education and equip team members with necessary skills and resources.
- Partner with regional leadership and support departments to investigate and resolve complex patient, employee, facility, and operational issues.
- Maintained facility standards, cleanliness, safety, and equipment to foster a professional environment for patients and team members.
- Serve as a subject matter expert on PDS systems, processes, tools, and operational best practices while identifying opportunities for continuous improvement.
- Foster a culture of accountability, collaboration, integrity, professionalism, and continuous learning while serving as a trusted resource for both clinical and administrative teams.
Education
High School Diploma -
Bothell High School
Bothell, WASkills
- Dental Practice Operations
- Profit growth
- Revenue growth
- KPI management
- Workflow optimization
- Patient retention
- Treatment financing
- Talent Acquisition
- Team Leadership & Coaching
- Employee training
- Collections management
- Process improvement
Timeline
Operations Manager
PDS Health
10.2014 - Current
High School Diploma -
Bothell High School