Brenda Paulus
Mukwonago,WI
Summary
Dedicated professional with extensive service industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Results-oriented with a strong focus on building relationships and contributing to business growth. Positive team player in management and a commitment to enhancing company success.
Overview
23
23
years of professional experience
Work History
SERVICE MANAGER/OFFICE MANAGER
First Choice Heating & Cooling LLC
Muskego, USA
01.2002 - 06.2025
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints quickly and effectively.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Followed up on estimates and work order extras to generate additional income for service department.
- Performed general bookkeeping duties such as payroll, reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Business Administration And Management -
Oak Creek Senior High School
Oak Creek, WI06.1975
Skills
- Customer complaint resolution
- Customer service management
- Office management
- Schedule coordination
- Preventive maintenance
- After-sales support
- Multitasking and organization
- Proficiency in QuickBooks, Service Titan, Aptora, Nexstar and MS office
- Payroll management
- Dependability and reliability
References
References available upon request.
Timeline
SERVICE MANAGER/OFFICE MANAGER
First Choice Heating & Cooling LLC
01.2002 - 06.2025
Business Administration And Management -
Oak Creek Senior High School