Brenda Peguero
West Palm Beach,FL
Summary
- Receptionist with 3+ years of customer service and front-desk experience in fast-paced environments.
- Skilled in managing multi-line phone systems, scheduling, and administrative support.
- Bilingual in English and Spanish, with strong communication and problem-solving abilities.
- Reliable, organized, and committed to delivering exceptional client service.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Receptionist
Hudson Subaru
Jersey City, New Jersey
01.2023 - 04.2025
- Greeted over 50 daily customers and directed inquiries to appropriate departments, ensuring smooth operations.
- Managed a busy multi-line phone system, improving response times by 15%.
- Scheduled 20–30 daily service appointments, maximizing technician efficiency.
- Maintained a professional and organized front desk that improved client satisfaction.
Barista
Starbucks
Jersey City, NJ
03.2022 - 01.2023
- Prepared beverages to company standards, maintaining quality, and efficiency.
- Delivered outstanding customer service, resolving inquiries and complaints professionally.
- Maintained clean and organized workstations to ensure smooth store operations.
- Collaborated with team members to manage high-volume periods successfully.
- Educated customers on menu items and promotions, enhancing their experience.
Customer Service Representative
Ez Pass
Newark, New Jersey
06.2019 - 11.2021
- Assisted customers with account inquiries, balances, and billing questions.
- Resolved complaints and payment discrepancies professionally and efficiently.
- Provided guidance on electronic toll collection systems and online account management.
- Maintained detailed records of customer interactions to ensure accuracy.
- Contributed to team efficiency by supporting administrative and operational tasks.
Store Associate
Marshalls & HomeGoods
Jersey City, NJ
08.2018 - 08.2021
- Maintained an organized inventory and conducted stock checks.
- Operated the cash register and processed customer transactions efficiently.
- Monitored the sales floor for customer needs, and provided assistance promptly.
- Implemented visual merchandising standards to enhance product visibility.
- Demonstrated excellent customer service skills at all times.
Education
James J Ferris High School
Jersey City, NJAssociate of Science - Biology And Mathematics
Hudson County Community College
Jersey City, NJSkills
- Receptionist with 3 years of customer service and front desk experience in fast-paced environments
- Skilled in managing multi-line phone systems, scheduling, and administrative support
- Bilingual in English and Spanish, with strong communication and problem-solving abilities
- Reliable, organized, and committed to delivering exceptional client service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Receptionist
Hudson Subaru
01.2023 - 04.2025
Barista
Starbucks
03.2022 - 01.2023
Customer Service Representative
Ez Pass
06.2019 - 11.2021
Store Associate
Marshalls & HomeGoods
08.2018 - 08.2021
Associate of Science - Biology And Mathematics
Hudson County Community College
James J Ferris High School