Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Peguero

West Palm Beach,FL

Summary

  • Receptionist with 3+ years of customer service and front-desk experience in fast-paced environments.
  • Skilled in managing multi-line phone systems, scheduling, and administrative support.
  • Bilingual in English and Spanish, with strong communication and problem-solving abilities.
  • Reliable, organized, and committed to delivering exceptional client service.

Overview

7
7
years of professional experience
2019
2019
years of post-secondary education

Work History

Receptionist

Hudson Subaru
Jersey City, New Jersey
01.2023 - 04.2025
  • Greeted over 50 daily customers and directed inquiries to appropriate departments, ensuring smooth operations.
  • Managed a busy multi-line phone system, improving response times by 15%.
  • Scheduled 20–30 daily service appointments, maximizing technician efficiency.
  • Maintained a professional and organized front desk that improved client satisfaction.

Barista

Starbucks
Jersey City, NJ
03.2022 - 01.2023
  • Prepared beverages to company standards, maintaining quality, and efficiency.
  • Delivered outstanding customer service, resolving inquiries and complaints professionally.
  • Maintained clean and organized workstations to ensure smooth store operations.
  • Collaborated with team members to manage high-volume periods successfully.
  • Educated customers on menu items and promotions, enhancing their experience.

Customer Service Representative

Ez Pass
Newark, New Jersey
06.2019 - 11.2021
  • Assisted customers with account inquiries, balances, and billing questions.
  • Resolved complaints and payment discrepancies professionally and efficiently.
  • Provided guidance on electronic toll collection systems and online account management.
  • Maintained detailed records of customer interactions to ensure accuracy.
  • Contributed to team efficiency by supporting administrative and operational tasks.

Store Associate

Marshalls & HomeGoods
Jersey City, NJ
08.2018 - 08.2021
  • Maintained an organized inventory and conducted stock checks.
  • Operated the cash register and processed customer transactions efficiently.
  • Monitored the sales floor for customer needs, and provided assistance promptly.
  • Implemented visual merchandising standards to enhance product visibility.
  • Demonstrated excellent customer service skills at all times.

Education

James J Ferris High School
Jersey City, NJ

Associate of Science - Biology And Mathematics

Hudson County Community College
Jersey City, NJ

Skills

  • Receptionist with 3 years of customer service and front desk experience in fast-paced environments
  • Skilled in managing multi-line phone systems, scheduling, and administrative support
  • Bilingual in English and Spanish, with strong communication and problem-solving abilities
  • Reliable, organized, and committed to delivering exceptional client service

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Receptionist

Hudson Subaru
01.2023 - 04.2025

Barista

Starbucks
03.2022 - 01.2023

Customer Service Representative

Ez Pass
06.2019 - 11.2021

Store Associate

Marshalls & HomeGoods
08.2018 - 08.2021

Associate of Science - Biology And Mathematics

Hudson County Community College

James J Ferris High School

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