Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Peralta

Fort Worth,TX

Summary

Attentive Surgery Scheduler familiar with ICD-10 coding, EMR and EHR systems. Skilled in organizing paperwork . Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Surgery Sheduler position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Surgery Scheduler

USMD Fort Worth
08.2010 - Current
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Coordinated with facilities to set up surgeries for 5 Doctors.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Checked patients in and out and collected payments.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Assisted with medical coding and billing tasks.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Processed medical insurance claims and payments.
  • Educated patients about surgeries and provided treatment plan documentation.

Patient Access Representative

USMD Fort Worth
08.2010 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Resolved patient billing issues in line with established guidelines.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Addressed bad debts in line with set protocols.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Engaged with patients to provide critical information.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Patient Access Representative

Texas Health Care PLLC.
07.1999 - 05.2010
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on hospital processes and procedures.
  • Resolved patient billing issues in line with established guidelines.
  • Contacted patients on annual renewal dates to offer assistance.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.

Education

Computer Engineering

Texas State Technical College - Brownwood
Brownwood, TX
01.1996

High School Diploma -

Brownwood High School
Brownwood, TX
05.1985

Skills

  • Patient History Collection
  • Online Systems
  • Co-Pay Collection
  • Reminder Calls
  • EHR Systems Expertise
  • Reviewing Medical Histories
  • Checking in Patients
  • Surgery Preparation
  • Obtaining Authorizations
  • Office Workflow Support
  • Following Up with Patients
  • Updating Charts
  • Patient Health Information Access
  • Patient Relations
  • CPT Coding
  • Insurance Verification
  • Schedule Coordination
  • Payment Collection
  • Patient Referral
  • Documentation Scanning
  • Medical Recordkeeping
  • Scheduling Tests and Procedures
  • Patient Eligibility Requirements
  • Medical Records Verification
  • Teamwork and Collaboration
  • Calendar and Appointment Management
  • Data Entry Software
  • Adaptable and Flexible
  • Outpatient Procedures
  • Pre-Authorization Management
  • Payment Scheduling and Collection

Languages

Spanish
Limited Working

Timeline

Surgery Scheduler

USMD Fort Worth
08.2010 - Current

Patient Access Representative

USMD Fort Worth
08.2010 - Current

Patient Access Representative

Texas Health Care PLLC.
07.1999 - 05.2010

Computer Engineering

Texas State Technical College - Brownwood

High School Diploma -

Brownwood High School

Similar Profiles

CREATE PROFILE
Brenda Peralta