Hi, I’m
Brenda Peralta
Houston
Summary
Professional with extensive experience, excelling in customer service and office management. Proven track record in optimizing billing processes and enhancing patient satisfaction. Skilled in appointment scheduling and team collaboration, ensuring a welcoming environment while adhering to strict safety protocols. Committed to fostering strong patient relationships and driving practice growth.
Overview
11
years of professional experience
Work History
Cypress Towne Dental
Front Desk Receptionist
06.2024 - Current
Job overview
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
Cura Smiles
Dental Office Manager
03.2021 - 06.2024
Job overview
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- When needed; provided chairside assistance, cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Matrice Dental
Front Desk Receptionist and Dental Assistant
11.2014 - 03.2021
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Waltrip High School
High School Diploma
06-2013
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Administrative skills
- Office organization
- Work prioritization
- Office management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Cypress Towne Dental
06.2024 - Current
Dental Office Manager
Cura Smiles
03.2021 - 06.2024
Front Desk Receptionist and Dental Assistant
Matrice Dental
11.2014 - 03.2021
Waltrip High School
High School Diploma
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