Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Languages
References
Timeline
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Brenda Pereira

Jacksonville

Summary

Detail-oriented Loan Originations Specialist with extensive experience in customer service and document review. Proven ability to assess customer needs and deliver tailored loan solutions. Seeking to leverage loan evaluation expertise in a dynamic new role.

Overview

8
8
years of professional experience

Work History

Loan Reviewer

SoFi
Jacksonville
08.2024 - Current
  • Evaluated member income claims and performed necessary calculations.
  • Followed CIP guidelines to review and amend documentation as required.
  • Investigated the school and repayment status in the database to establish eligibility for refinance options.
  • Communicated with members to address any gaps in application information.

Bilingual Customer Service Representative

Concentrix
Jacksonville
12.2023 - Current
  • Worked with various costumers on an chat setting, taking multiple chats a time, assisting costumers with both technical support and financial questions such as deferral, disputes, unpaid balances.
  • Provide assistance with Billing and Accounts
  • Work with costumer to solve issues related to their loan/credit cards/account
  • Data Entry and Updating costumer information
  • Identify Unrecognized Charges

Sales/ Store Manager

Verizon
Paw Paw
01.2023 - 11.2024
  • Overseeing the day-to-day operations of store.
  • Making sure our customer service representatives perform their duties to a high standard and that customers are satisfied with their shopping experiences.
  • Resigned due to Relocation.
  • Cash Register, cashing in and out at the end of the shift
  • Generating Sales
  • Trading devices and assisting costumer with promotions
  • Shipment and Receiving
  • Data entry

Administrative Assistant

Development Systems
02.2017 - 06.2019
  • Providing administrative support to ensure efficient office operations.
  • Answer and direct phone calls
  • Plan meetings and take detailed minutes
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Order office supplies and research new deals and suppliers
  • Book travel arrangements
  • Develop and maintain a filing system, any other things.

Education

HIGH SCHOOL -

Mademoiselle Perrilier
Brazil
12.2018

Skills

  • Time management
  • Communication
  • Critical thinking
  • Analytics
  • Data entry
  • CIP compliance
  • Loan analysis
  • Loan origination
  • Income calculation

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual

Accomplishments

Store Manager, 2023

Languages

  • Portuguese, Native or bilingual proficiency
  • English, Native or bilingual proficiency

References

References available upon request.

Timeline

Loan Reviewer

SoFi
08.2024 - Current

Bilingual Customer Service Representative

Concentrix
12.2023 - Current

Sales/ Store Manager

Verizon
01.2023 - 11.2024

Administrative Assistant

Development Systems
02.2017 - 06.2019

HIGH SCHOOL -

Mademoiselle Perrilier

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