Brenda Perez
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 5-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retention Specialist
Spectrum
10.2022 - 04.2023
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Cashier
Target
03.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Walmart
03.2020 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Recruiter Assistant
Utrgv
01.2019 - 02.2020
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Communicated with applicants across various stages of hiring process.
- Updated candidate profiles using different programs.
- Reviewed applications for experience and fit with posted positions.
Education
Psychology
The University of Texas Rio Grande Valley
High School Diploma -
Weslaco High School
05.2018
Skills
- Information Updates
- Data Analysis
- Scripted Responses
- Training Junior Team Members
- Microsoft Office
Certification
- Certified substitute
Languages
Spanish
Native or Bilingual
Timeline
Retention Specialist
Spectrum
10.2022 - 04.2023
Cashier
Target
03.2022 - 10.2022
Cashier
Walmart
03.2020 - 02.2022
Recruiter Assistant
Utrgv
01.2019 - 02.2020
Psychology
The University of Texas Rio Grande Valley
High School Diploma -
Weslaco High School
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