Brenda Perez
Jurupa Valley,CA
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Customer Manager offering 16-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
18
18
years of professional experience
Work History
International Client Services Manager
HireRight Inc. - Employment Background Checks
03.2007 - 11.2023
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Monitored performance metrics, using data analysis to identify areas of improvement in service delivery and customer experience.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Conducted regular reviews with clients to assess their satisfaction levels, gather feedback, and address any areas of concern.
- Coordinated closely with account management teams to ensure smooth transitions between sales process completion and ongoing relationship maintenance.
- Conducted periodic evaluations of team performance resulting in continuous improvement in service delivery and higher client satisfaction.
- Assisted clients in achieving their business objectives by providing strategic guidance and customized solutions tailored to their needs.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Administrative Assistant
AIMT
11.2005 - 02.2007
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Certificate - Massage Therapy
American Institute of Massage Therapy
Santa Ana, CA06.2006
High School Diploma -
Nueva Vista
Jurupa Valley06.2005
Skills
- Account Management
- Client Relationships
- Service Initiatives Support
- Client Rapport
- Customer Retention
- Client Education
- Conflict resolution
- Client relationship building
- Cross-functional coordination
- Process improvement
- Problem-solving abilities
- Empathy and understanding
- Excellent communication
Languages
Spanish
Professional Working
Timeline
International Client Services Manager
HireRight Inc. - Employment Background Checks
03.2007 - 11.2023
Administrative Assistant
AIMT
11.2005 - 02.2007
Certificate - Massage Therapy
American Institute of Massage Therapy
High School Diploma -
Nueva Vista
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