Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Perez

Haines City,FL

Summary

Dynamic leader with a proven track record at Progressive, adept in customer relations and policy implementation. Excelled in building loyal customer bases through strategic client relationship building and effective complaint resolution. Skilled in staff education and training, enhancing team performance and operational efficiency. Achieved significant improvements in customer satisfaction and operational workflows.

Overview

7
7
years of professional experience

Work History

Service Consultant

Progressive
Haines City, FL
02.2024 - Current
  • Handled inquiries and transactions for multiple lines of business and states.
  • Processed cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings in progressive systems.
  • Advocated for and educated customers on Progressive's products and services.
  • Identified customers' motives for calling and understood their needs.
  • Collaborated with supervisor to enhance skill set and drive improved results.
  • Updated and maintained vehicle, driver, and coverage information on existing policies.

Restaurant Waiter

Ette Hotel
Kissimmee, FL
12.2022 - 09.2023
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .

Catering Coordinator

Streamsong Resort
Bowling Green, FL
06.2022 - 12.2022
  • Processed invoices for payment after completion of each event.
  • Maintained an inventory of all catering equipment and supplies.
  • Maintained records to orchestrate event details, customer requests and billing information.
  • Oversaw the setup of catering areas including tables, chairs, linens, décor.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Created detailed timelines for each event to ensure that all tasks were completed on time.
  • Collaborated with food and beverage director to determine menu plans, seating arrangements and entertainment.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Executed scheduling, logistics, and follow-ups with event staff.

Restaurant Supervisor

Streamsong Resort
Bowling Green, FL
08.2021 - 06.2022
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Inspected dishes before they were served to verify that presentation met quality standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
  • Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Delegated work to staff, setting priorities and goals.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.

General Manager

Smoothie King
Pearland, TX
06.2020 - 08.2021
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Trained employees on duties, policies and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Supervised employees through planning, assignments, and direction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Restaurant Server

Streamsong Resort
Bowling Green, FL
08.2017 - 03.2020
  • Complied with safety procedures when handling food items or cleaning materials.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Processed payments from customers using cash registers or POS systems.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Set up tables in between patrons to reduce wait times.
  • Followed up on guest requests in a timely manner.

Education

High School Diploma -

Fort Meade Middle Senior High School
Fort Meade, FL
05-2017

Skills

  • Customer relations
  • Staff education and training
  • Client relationship building
  • Cash handling
  • Schedule coordination
  • Schedule management
  • Complaint resolution
  • Coaching and mentoring
  • Employee onboarding
  • Performance evaluations
  • Policy implementation

Timeline

Service Consultant

Progressive
02.2024 - Current

Restaurant Waiter

Ette Hotel
12.2022 - 09.2023

Catering Coordinator

Streamsong Resort
06.2022 - 12.2022

Restaurant Supervisor

Streamsong Resort
08.2021 - 06.2022

General Manager

Smoothie King
06.2020 - 08.2021

Restaurant Server

Streamsong Resort
08.2017 - 03.2020

High School Diploma -

Fort Meade Middle Senior High School

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Brenda Perez