Brenda Perez Rios
Tavares,FL
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Case Manager
Orlando Family Physicians
Orlando , FL
2023.07 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Reviewed treatment plans against individual goals and healthcare standards.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
Medical Assistant Lead
Orlando Family Physicians
Orlando , FL
2020.10 - 2023.07
- Supervised, trained and coached team of medical assistants.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Set up, cleaned and stocked examination rooms with medical supplies.
- In charge of the clinical inventory supplies and budget, responsible to buying all the medical supplies necessary for the clinic.
- Incorporated outside records into charts and EHR.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
Medical Assistant
Orlando Family Practice Care
Orlando , FL
2020.02 - 2020.10
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Education
GED -
Concorde Career Institute - Orlando
Orlando, FL05.2020
Skills
- Inventory and Supply Management
- Proper Sterilization Techniques
- Charting Expertise
- HIPAA Compliance
- Venipuncture and Phlebotomy
- Understands Medical Procedures
- Wound Care and Irrigation
- Appointment Scheduling
- Critical Thinking
- Supply Management
- Treatment Room Preparation
- Check-In and Check-Out Procedures
- Multitasking and Prioritization
- Cleaning and Organizing
- Problem Anticipation and Resolution
- Patient Relations
- Procedure Assistance
- Decision Making
- Multi-line Telephone System Operation
- Time Management
- Medication Administration
- Operating EKG Equipment
- Clinical and Operational Judgement
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Case Manager
Orlando Family Physicians
2023.07 - Current
Medical Assistant Lead
Orlando Family Physicians
2020.10 - 2023.07
Medical Assistant
Orlando Family Practice Care
2020.02 - 2020.10
GED -
Concorde Career Institute - Orlando
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