Brenda Pino
Hialeah,FL
Summary
Resourceful Referral Coordinator known for high productivity and efficient task completion. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping. Excel in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Referral Coordinator – Approval
Las Mercedes Medical Center
Miami, USA
04.2021 - 05.2025
- Responsible for a day-to-day operation of the durable medical equipment, including billing, referral authorization, denied and appeals managements and also costumer services.
- Created reports on referral activity and outcomes.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Developed and maintained referral networks, establishing strong relationships with a variety of healthcare providers.
Referral Coordinator
Peñate Medical Center
Miami Gardens, USA
01.2020 - 01.2021
- Responsible for schedule patient’s appointments, verify insurance information prior to patient visit, and obtain referrals for different specialties.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Resolved conflicts between referring physicians and receiving providers.
- Communicated regularly with patients regarding their care plans following a referral.
Behavioral Health Assistant
The Early Education Center T
Miramar, FL
01.2019 - 10.2019
- Assisted in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Conducted individual counseling sessions to help clients identify their needs and develop strategies for achieving goals.
- Participated in interdisciplinary team meetings to discuss patient care plans and coordinate services.
Education
Bachelor's - Psychology
Florida National University
Miami, FL09.2026
RBT Licensed -
Registered Behavior Technician
Miami, FL06.2025
Associate in Arts -
Miami Dade College
Miami, FL12.2022
Skills
- Bilingual in Spanish and English
- Proficient in Microsoft Office
- Proficient in Excel
- Proficient in PowerPoint
- Medical office experience
- ICD-10
- Insurance verification
- CPT coding
- Data analysis
- Team collaboration
Timeline
Referral Coordinator – Approval
Las Mercedes Medical Center
04.2021 - 05.2025
Referral Coordinator
Peñate Medical Center
01.2020 - 01.2021
Behavioral Health Assistant
The Early Education Center T
01.2019 - 10.2019
Bachelor's - Psychology
Florida National University
RBT Licensed -
Registered Behavior Technician
Associate in Arts -
Miami Dade College
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