Dedicated professional with extensive experience in customer service and administrative support within fast-paced environments, committed to enhancing patient experiences and operational efficiency.
Overview
19
19
years of professional experience
Work History
Front Desk
Courtyard By Marriott Elmhurst
02.2024 - Current
Managed check-in and check-out processes, ensuring accurate patient data collection.
Provided information about services and amenities, enhancing guest experiences.
Handled reservations and payment verification, demonstrating strong customer service skills.
Restaurant Host
Hyatt Regency McCormick Place
09.2006 - Current
Greeted customers and assisted with reservations to ensure smooth dining experiences.
Managed phone inquiries and provided answers to customer questions promptly.
Coordinated seating arrangements to optimize service flow and guest satisfaction.
Front Desk receptionist/Main Switch Board
Leyden Family Service
04.2025 - 10.2025
Answered phone calls and scheduled appointments for clinical staff.
Collected payments and verified insurance information for client services.
Provided referrals to alternative services, ensuring comprehensive client support.
Education
High School Diploma - undefined
Argo Community High School
Summit, IL
05.2001
Skills
Customer service excellence
Electronic medical record management
Patient registration processes
Affiliations
Latino Unidos Society (High School( (1997 to 2001)
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.