Summary
Overview
Work History
Education
Skills
Sports / Organizing Teams
Timeline
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Brenda Powell

Finance Loan Processor / Adviser
MIDVALE,UT

Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.

Overview

18
18
years of professional experience
1
1
year of post-secondary education

Work History

Loan Processor

America First Credit Union
Ogden, UT
09.2004 - Current
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Reviewed and validated details of loan applications and closing documentation.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Conducted pre-funding and funding activities for 160 monthly applications.
  • Worked with customers to understand needs and provide excellent service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.

Loan Officer

America First Credit Union
Ogden, UT
09.2006 - 09.2021
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed and maintained relationships with clients for future financial needs.
  • Advised clients on mortgage, education and personal loans.
  • Maintained strict confidentiality of bank records and client information.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Proactively identified solutions for customers experiencing credit issues.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Mortgage Loan Consultant

America First Credit Union
Ogden, UT
01.2015 - 01.2017
  • Explained different types of loans pertaining to client situations.
  • Proactively identified solutions for customers experiencing credit issues.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Teller

America First Credit Union
Ogden, UT
09.2004 - 09.2006
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Turned in excess cash to maintain drawer security.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Sold and cross-sold bank products to new and existing customers.
  • Placed orders for customer checks and verified starting numbers.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

Education

High School Diploma -

Jordan High School
Sandy, UT
09.1986 - 06.1987

Skills

    Analytical and Critical Thinking

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Sports / Organizing Teams

Active soccer player where I am the team captain / manager. Local indoor and outdoor as well as travel tournaments. Weekly making sure we have players at games, registrations and fees are paid. Tournaments required organizing forming a team, registration, collecting fees, booking hotel/room accommodation and transportation. I have communications with players all over the country where I have put together winning teams with players from Hawaii to Virginia Beach and all states in between.

Timeline

Mortgage Loan Consultant

America First Credit Union
01.2015 - 01.2017

Loan Officer

America First Credit Union
09.2006 - 09.2021

Loan Processor

America First Credit Union
09.2004 - Current

Teller

America First Credit Union
09.2004 - 09.2006

High School Diploma -

Jordan High School
09.1986 - 06.1987

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Brenda PowellFinance Loan Processor / Adviser