Brenda Preciado
Zelienople,PA
Summary
Experienced in member advocacy with strong knowledge of developing and implementing strategies to improve customer satisfaction. Skilled at resolving complex issues, providing comprehensive support, and strengthening relationships between organization and members. Impact made by driving improvements in customer engagement and operational processes that enhanced overall member experience. Showcased leadership skills through proactive communication, problem-solving abilities, and commitment to professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Advocate
Kuzneski Insurance Group
Indiana, PA
10.2023 - 11.2024
- Responded to member inquiries and requests for services via phone, email, and in person.
- Provided guidance on insurance policies and procedures to members.
- Assisted members with understanding their benefit plans and coverage options.
- Resolved member complaints efficiently and effectively.
- Maintained accurate records of all interactions with members.
- Processed membership applications, renewals, changes, and cancellations.
- Performed data entry tasks related to membership information updates.
- Worked closely with cross-functional teams to streamline operations.
Assistant Benefit Administrator
Central Data Services
Pittsburgh, PA
04.2017 - 10.2023
- Assisted in the development and implementation of benefit programs for employees.
- Prepared new hire benefit orientation materials and conducted employee orientations.
- Maintained accurate records of employee benefits information, including changes or updates.
- Provided customer service to employees on all aspects of their benefits plans, claims inquiries, enrollment and terminations.
- Researched and responded to employee questions regarding eligibility, coverage options, and plan provisions.
- Conducted audits to ensure compliance with applicable federal laws and regulations.
- Processed invoices for payment in a timely manner according to established procedures.
- Assisted in the preparation of annual open enrollment materials for distribution to employees.
- Checked accuracy and completeness of benefits applications and documents.
- Collaborated with Human Resources personnel on projects related to benefits administration.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Managed employee benefits, workers' compensation, health and pension programs and 401K plans.
- Oversaw administration of employee benefits and compensation.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
ASSOCIATE OF SPECIALIZED BUSINESS - Business Management
KAPLAN CAREER INSTITUTE
Pittsburgh, PA10-2005
Skills
- HRIS proficiency
- Data Management
- Written and oral communication
- Personnel records management
- Training and Development
- New employee enrollment
Certification
- Pennsylvania Accident and Health Insurance Pre License Course
Languages
Spanish
Professional
Timeline
Member Advocate
Kuzneski Insurance Group
10.2023 - 11.2024
Assistant Benefit Administrator
Central Data Services
04.2017 - 10.2023
ASSOCIATE OF SPECIALIZED BUSINESS - Business Management
KAPLAN CAREER INSTITUTE
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