Brenda Quest
Gaithersburg,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. One of the departments first form of contact whenever issues or concerns arise. Team player and will perform any job within the department is short staff.
Overview
23
23
years of professional experience
Work History
Assistant Manager
IUPAT Industry Pension Fund
2000.05 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisting staff in quality assurance training sessions to improve over all department and customer service
- Set up and conduct quarterly meetings with staff to discuss procedures, processes and any questions or concerns
- Performs evaluations of staff yearly progress and discussing ranking process and where they are as far as performance
- Manage 50-60 customer calls a day
Education
Some College (No Degree) - English Major
Johnson C Smith University
Charlotte, NCHigh School Diploma -
Eastern High School
Washington, DC06.1992
Skills
- Product and Service Knowledge
- Employee Scheduling
- Employee Performance Evaluations
- Reviewing Reports
- Complying Statistics and Monitoring Calls
- Developing Training Manuals for Staff
- Approving and Submitting Orders for Office Supplies
- Implementing Training for staff individually
- Maintaining Vacation Calendar for department
Timeline
Assistant Manager
IUPAT Industry Pension Fund
2000.05 - Current
Some College (No Degree) - English Major
Johnson C Smith University
High School Diploma -
Eastern High School
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