Brenda Rabb
Absecon,NJ
Summary
Responsible Patient Care Advocate, adept at supporting best practices in home care operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Overview
7
7
years of professional experience
Work History
Patient Care Advocate
BroadPath
05.2022 - Current
- Explain medical plans to members, pharmacies, and physician’s offices
- Process pharmaceutical mail order items and review as needed with the caller
- Handle basic customer issues such as complaints, appeals, prescription/PCP issues or concerns
- Address billing concerns such as billing issues, refunds, and escalations as needed
- Adhere to all call metrics as set forth by the client including Schedule Adherence, Average Handling Time, After Call
- Maintain confidentiality of patient data and condition to safeguard health information.
Manager
Keep On Trucking Deliveries, LLC
08.2020 - 05.2022
- Acquiring and maintaining certifications and registrations pertinent to the legalities of the company
- Maintaining insurance on company vehicles a long with maintenance and upkeep
- Responsible for employees’ safe driving records and licensing requirements
- Overseeing all aspects of management, ensuring that the fleet loads were fulfilled and delivered on time, accurately, and efficiently
- Responsible for accurate inventory management and solving any problems that may occur with the goods or services
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Customer Service Representative
Spectrum
01.2018 - 08.2020
- Repair digital electrical video equipment remotely; live chat support, handling inquiries, providing technical assistance
- Provide logistics on video software and its components
- Upsell television packages and process electronic payments
- Schedule and reschedule technician appointments, diffuse high pressured situations
- Determine outages and escalate issues regarding digital equipment appropriately
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receptionist
Grace Marmero & Associates, LLP
09.2015 - 01.2018
- Provided telephone consultations for Worker’s Compensation and Personal Injury cases, including preparation of discoveries and other legal documents for paralegals and attorneys
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Scheduled and confirmed appointments and meetings for senior management team.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
Psychology
Camden County Community College
Blackwood, NJ09.2011
Skills
- Microsoft Office, Word, Excel, PowerPoint, Type 45 wpm, CPR & First Aid Certifications
Timeline
Patient Care Advocate
BroadPath
05.2022 - Current
Manager
Keep On Trucking Deliveries, LLC
08.2020 - 05.2022
Customer Service Representative
Spectrum
01.2018 - 08.2020
Receptionist
Grace Marmero & Associates, LLP
09.2015 - 01.2018
Psychology
Camden County Community College
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