Brenda Ramey
Douglasville,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Access Management Agent Scheduler
ATI Physical Therapy
Home, GA
03.2024 - Current
- Maintained accurate records of client interactions and transactions.
- Participated in ongoing training programs related to job duties or responsibilities.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Provided customer service to clients through phone and email communication.
- Managed incoming calls to schedule appointments and answer questions.
Appointment Scheduler
Pearl Interactive Network
at home, GA
01.2022 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Managed a high volume of emails related to appointment scheduling requests.
- Resolved customer complaints in a professional manner.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Responded to customer issues to provide immediate resolution and improve retention.
Guest Service Representative
Embassy Suites
Atlanta, Georgia
04.2020 - 12.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Answered incoming calls from guests seeking reservations or general information.
Front Desk Agent
Country Inn And Suites
Atlanta, CA
01.2011 - 04.2018
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Input customer data into reservation systems and updated to reflect room changes.
Education
Some College (No Degree) - Business Administration And Management
Strayer University
Morrow, GAHigh School Diploma -
Plainfield High School
Plainfield, NJSkills
- Insurance Verification
- Patient Flow Management
- Schedule Coordination
- Document Management
- Guest Relations
- Problem-Solving
- Critical Thinking
- Attention to Detail
- Call Management
- Teamwork and Collaboration
- Data Entry
- Patient Scheduling
- Microsoft Office Suite
- Customer Service
- Medical Terminology
- Client Relations
- Product Knowledge
- Complaint Resolution
- Data Collection
- Account Updating
- Inbound and Outbound Calling
- Multi-Task Management
- Credit Card Payment Processing
- Customer Relationship Management (CRM)
- Customer Relations
- Product Education
- Active Listening
- Call Center Operations
- Technical Proficiency
- Adaptive Team Player
- Account Management
- Prioritization
- Product Promotion
- High-Energy Attitude
- Coordination
- Documentation
- Positive and Professional
- Problem Resolution
Timeline
Access Management Agent Scheduler
ATI Physical Therapy
03.2024 - Current
Appointment Scheduler
Pearl Interactive Network
01.2022 - Current
Guest Service Representative
Embassy Suites
04.2020 - 12.2022
Front Desk Agent
Country Inn And Suites
01.2011 - 04.2018
Some College (No Degree) - Business Administration And Management
Strayer University
High School Diploma -
Plainfield High School
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