Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Brenda Ramey

Douglasville,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Access Management Agent

ATI Physical Therapy
03.2023 - Current
  • Informed clients of policies and procedures.
  • Kept precise records of client communications and transactions.
  • Delivered expert service to address customer concerns.
  • Ensured a positive experience through attentive communication.
  • Work from Home


Medical Appointment Scheduler

Pearl Interactive Network
01.2021 - 12.2023
  • Handled sensitive personal information with strict adherence to privacy standards.
  • Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Elevated overall client experience by optimizing appointment management.
  • Work from Home

Guest Services Associate

Embassy Suites
04.2015 - 11.2019
  • Greeted arriving visitors and customers, fostering positive experiences.
  • Introduced initiatives to boost the overall guest experience through consistent customer input.
  • Delivered details on nearby points of interest.
  • Provided wayfinding help to arriving guests.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.

Front Desk Agent

Country Inn
01.2009 - 03.2015
  • Gathered room-related deposits, fees, and payments.
  • Monitored and updated all reservation data accurately.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Addressed guest concerns swiftly, enhancing satisfaction.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

Bachelor of Arts - Business Administration And Management

Strayer University
Morrow, GA
06-2026

Skills

  • Problem-solving skills
  • Positive attitude
  • Clear communication
  • Organizational skills
  • Goal-oriented mindset

Timeline

Access Management Agent

ATI Physical Therapy
03.2023 - Current

Medical Appointment Scheduler

Pearl Interactive Network
01.2021 - 12.2023

Guest Services Associate

Embassy Suites
04.2015 - 11.2019

Front Desk Agent

Country Inn
01.2009 - 03.2015

Bachelor of Arts - Business Administration And Management

Strayer University

Similar Profiles

CREATE PROFILE
Brenda Ramey