Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Ramirez

Fort Worth,TX

Summary

Highly motivated individual with a focus on achieving results. Possess a strong skill set in budget management, payroll administration, and office organization. In addition, Have extensive experience in the healthcare industry, particularly in radiology and medical assistant positions. Efficient coordinator with a talent for managing resources and providing effective administrative support to ensure smooth operations and increased team productivity.

Overview

14
14
years of professional experience

Work History

Back Office Coordinator

Methodist Urgent Care
06.2023 - Current
  • Interacted with patients by phone, email, or in person to provide information.
  • Answered and managed 30 + incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Provided clerical support, addressing routine, and special requirements.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
  • Organized company meetings and scheduling for employee team.
  • Assisted in training new X-Ray technicians, sharing knowledge, tips, and best practices to improve overall department performance.
  • Helped providers read and understand resulting imagery by offering expert counsel in complex cases.
  • Prepared and positioned patients for imaging procedures.
  • Trained and supervised new radiologic technologists and technicians.
  • Improved patient care by coordinating medical assistant tasks and streamlining communication between departments.
  • Facilitated better patient experiences with thorough preparation for examinations and procedures.
  • Increased clinic productivity through effective delegation and supervision of medical assistant team members.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Demonstrated commitment to patient privacy by strictly enforcing HIPAA regulations and maintaining confidentiality in all interactions with sensitive information.
  • Assisted in recruitment and hiring process for new medical assistants, ensuring a strong match between candidates'' skills and clinic requirements.

Rental Property Manager

Broken Bone Land PLLC
07.2010 - 01.2017
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive.
  • Monitored timely receipt and reconciliation of rent collections per landlord and resident statutes.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Administered operations to handle the needs of more than [8] tenants across [8] property units.
  • Maintained a sufficient number of units market-ready for lease.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Education

NRCMA - Medical Assistant

National Association For Health Care Professional
Houston, TX
05.2016

LMRT Certificate - Xray

The Academy of Health Care Professions
Houston, TX
05.2001

High School Diploma -

Eagle Pass High School
Eagle Pass, TX
05.1996

Skills

  • Office Supplies and Inventory
  • Vendor Relations
  • Employee Timesheet Processing
  • Office Workflow Support
  • Inventory Coordination
  • Workflow Oversight
  • Staff Training
  • Radiologic technology
  • HIPAA Compliance
  • Medical Terminology
  • Patient Flow Management
  • Medical office administration
  • Phlebotomy
  • Inventory Management

Languages

Spanish
Native or Bilingual

Timeline

Back Office Coordinator

Methodist Urgent Care
06.2023 - Current

Rental Property Manager

Broken Bone Land PLLC
07.2010 - 01.2017

NRCMA - Medical Assistant

National Association For Health Care Professional

LMRT Certificate - Xray

The Academy of Health Care Professions

High School Diploma -

Eagle Pass High School

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Brenda Ramirez