Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Ramirez

Reedley,CA

Summary

Dynamic professional with a proven track record in customer service and problem resolution, refined through experience at SUBWAY Customer Service and Sun Valley Packing Customer Service Representative. Skilled in active listening and data entry, I excel in enhancing customer satisfaction and loyalty, achieving high retention rates through exceptional support and relationship building.

Developed strong communication and problem-solving abilities in fast-paced service environments. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Offering positive attitude and genuine interest in helping others, ready to thrive in a customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a customer service representative role.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

SUBWAY
05.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company itself.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Warehouse Customer Support

Sun Valley Packing
04.2022 - 03.2023
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
  • Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
  • Adhered to company policies, procedures and system documentation requirements.
  • Established positive relationships with clients through proactive communication and attentive listening skills.
  • Achieved high levels of customer satisfaction by consistently delivering outstanding support experiences.
  • Troubleshot and resolved customer complaints and issues.

Education

Associate in Business - Business Administration

Reedley College
Reedley, CA
05-2026

High School Diploma -

Reedley High School
Reedley, CA
06-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Building rapport
  • Live chat support
  • Proofreading

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

SUBWAY
05.2023 - 12.2024

Warehouse Customer Support

Sun Valley Packing
04.2022 - 03.2023

Associate in Business - Business Administration

Reedley College

High School Diploma -

Reedley High School
Brenda Ramirez