Brenda Ramos
Silver Spring,MD
Summary
Equipped to manage different types of emergency situations, build alliances and screen for specific services. Excellent multitasking, organizational and conflict resolution skills. Energetic and motivated to assist anyone in crisis. Trained to respond to inbound calls and texts. Responsive to individual's personal requirements and customize support approaches. Good documentation, assessment and resource management skills.
Overview
26
26
years of professional experience
Work History
Crisis Intervention Counselor
Community Crisis Service Inc.
Hyattsville, MD
06.2022 - Current
- Provide emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
- Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities.
- Respond promptly to emergency situations by providing crisis intervention services.
- Created safe spaces for clients by maintaining confidentiality and adhering to ethical standards.
- Participated in weekly supervision meetings with clinical supervisor reviewing current cases.
- Attended trainings related to evidence-based practices in order to stay up-to-date on new developments in the field.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Helped callers and texters to hotlines by providing individualized and caring support.
Administrative Assistant
The Arden Group
Silver Spring, MD
08.2020 - 12.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided secretarial and office management support while building cooperative working relationships.
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Teacher
Takoma Park Child Development Center
Takoma Park, MD
05.1998 - 07.2020
- Developed and implemented lesson plans based on curriculum objectives.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Utilized technology-based learning tools to enhance classroom instruction.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Supervised after school activities such as clubs or sports teams.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Organized parent conferences throughout the year to discuss student progress.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Differentiated instruction according to student skill level.
- Utilized behavior management skills to foster environment conducive to student learning.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Participated in workshops, trainings and conferences to improve educational skills.
- Remained calm and patient in student interactions to support individual growth and development.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Received recognition for contributions to innovative concepts in classroom instruction.
Education
Bachelor of Science - Gerontology
Kaplan University
Davenport, IA08-2013
Associate of Arts - Education of Individuals in Elementary Special Education Programs
Ashford University
San Diego, CA05-2009
Skills
- Grief counseling
- Community Engagement
- Crisis Management
- Reflective listening
- Resource Navigation
- Suicide Prevention
- Parenting education
- Documentation skills
- Memo preparation
- Filing
- Database Management
- Office Administration
- Data Entry
- Quality Assurance
- Bookkeeping
- Word Processing
- Data accuracy
- Collecting information
References
References available upon request.
Timeline
Crisis Intervention Counselor
Community Crisis Service Inc.
06.2022 - Current
Administrative Assistant
The Arden Group
08.2020 - 12.2022
Teacher
Takoma Park Child Development Center
05.1998 - 07.2020
Bachelor of Science - Gerontology
Kaplan University
Associate of Arts - Education of Individuals in Elementary Special Education Programs
Ashford University
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