Brenda Ramos
Uniondale,NY
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office & back-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on providing excellent patient care and support.
Overview
14
14
years of professional experience
Work History
HR Specialist
Anchor Health
09.2023 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Trained new hires in technology required to access company systems and complete job tasks.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
Admin Support
Orlin and Cohen
12.2018 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within a fast-paced environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Received and routed laboratory results to correct clinical staff members.
HR Manager
Bj's Wholesale Club
11.2010 - 10.2018
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Recruited top talent to maximize profitability.
Education
Associate of Arts -
Nassau Community College
Garden City, NY05-2020
High School Diploma -
Uniondale High School
Uniondale06-2011
Skills
- Customer relations
- Front desk operations
- Appointment scheduling
- Patient scheduling
- Office administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HR Specialist
Anchor Health
09.2023 - Current
Admin Support
Orlin and Cohen
12.2018 - 09.2023
HR Manager
Bj's Wholesale Club
11.2010 - 10.2018
Associate of Arts -
Nassau Community College
High School Diploma -
Uniondale High School
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