BRENDA RANCHINO
Murfreesboro,TN.
Summary
I believe I can be a valuable asset to ServiceChannel department with my work and life experience to help aid and support in the day to day operations, providing thoughtful, excellent service and delivering the top quality that is expected and needed.
Overview
36
36
years of professional experience
Work History
SENIOR F&MH SUPPORT REPRESENTATIVE
FedEx Ground
Murfreesboro, TN
05.2022 - Current
- Maintain a positive working relationship with fellow staff and management.
- Support management in day to day operations of Maintenance Department.
- Responsible for ordering supplies and tools.
- Responsible for submitting invoices for payment.
- Responsible for creating purchase orders for vendors/projects.
- Responsible for submitting requests for outside service to be performed in facility.
- Responsible for filing of invoices, manuals and other important information.
- Contacting potential vendors.
- Collecting quotes for potential business.
- Maintaining relationships with vendors.
- Responsible for maintaining TMU cameras for Operations.
- Responsible for eyewash stations inspections for safety.
- Responsible for monthly fire extinguisher inspections.
- Providing customer service for the Maintenance Department by answering calls and requests for assistance throughout the facility.
- Responsible for researching pricing.
- Perform a variety of clerical and administrative duties pertaining to on-site support.
- Contact vendors and engage in conversation through use of effective interpersonal and people skills.
MY SCHEDULE ADMINISTRATOR
FedEx Ground
Murfreesboro, TN
10.2021 - 05.2022
- Oversee the daily functionality of the My Schedule App.
- Setting up passwords for package handlers.
- Insuring package handlers are able to access and use the app.
- Assisting package handlers with any issues they have with the app.
- Maintaining compliance/logins of package handlers.
- Communicating updated information regarding compliance information with Managers.
- Providing employee rosters for Managers.
- Maintaining schedules in the Blue Yonder App, keeping it up do date.
- Maintaining and organizing information on spreadsheets.
- Assisting the Engagement Manager in the planning and execution of events to draw attention to various information such as the My Schedule App, Safety, Job Opportunities and Celebrations for station accomplishments and employee appreciation.
QUALITY ASSURANCE OPERATIONS ADMINISTRATOR
FedEx Ground
Murfreesboro, TN
05.2020 - 10.2021
- Responsible for taking care of packages with issues such as problems with incorrect addresses, determining if a package is damaged or a repack, assisting customers, providing reports and emails pertaining to daily information required as well as being able to work in a fast paced environment for extended periods of time.
PACKAGE HANDLER
FedEx Ground
Murfreesboro, TN
04.2019 - 05.2020
- Working in varying degrees or vigorous performance to transfer packages to FedEx delivery trucks in order to provide support and organization for the delivery drivers in order to assist them in making timely deliveries.
Package Handler
UPS
Murfreesboro, TN
11.2018 - 02.2019
- Loaded packages onto UPS delivery trucks to provide support and organization for UPS delivery drivers.
Office Assistant
The Soils Group
Murfreesboro, TN
06.2016 - 07.2018
- Provided assistance to the office manager to keep the office organized and running smoothly - duties included fielding phone calls, assisting customers by phone and in person, preparing customer job requests and orders for perk tests
- Filed completed jobs and necessary information
- Prepared payroll through Quick books, printed checks, handled deposits and cash payments - trusted with large amounts of cash as well as personal information
- Some experience with spreadsheets
- Located files needed for jobs or customer requests
- Prepared invoices, maintained emails and phone messages.
Home Engineer
Ranchino Family
Murfreesboro, TN
12.1995 - 05.2016
- Responsible for raising two children and caring/assisting my husband
- Duties pertaining to employment are as follows - funds manager, personal assistant, teacher, organizer
- Classroom parent, negotiator, etc.
Accounting Clerk
Ingram Entertainment
Murfreesboro, TN
05.1994 - 12.1995
- Responsible for recording orders, completing orders and billing for clients as well as filing paperwork
- Provided assistance to receptionist, greeting clients and directing phone calls.
Administrative Assistant
Great American Opportunities, Inc
Nashville, TN
08.1991 - 05.1994
- Provided support/aide to the president of Favorite Recipes Press, a cookbook fund- raising division for Girl Scout Troops
- Duties included maintaining polite and professional communication via phone, mail and email correspondence as well as screening phone calls, routing calls, filing, typing/editing letters, reports and memos.
Accounting Clerk
Great American Opportunities, Inc
Nashville, TN
07.1990 - 08.1991
Ranchino
- Began as a “batcher” for the department, collecting “batches” (order forms) from accounting clerks to tally and prepare for data processing
- Also delivered the batches along with picking up mail to be distributed to their proper destination
- Quickly advanced to accounting clerk where my duties included processing order forms from sales rep and customers, providing assistance to sales reps, customers and the customer service department, responding to customer mail, phone calls to answer questions, fulfill orders or resolve problems
- Received an “Attaway” for providing excellent, helpful customer service.
Machinist
ISI
Brentwood, TN
05.1989 - 07.1990
- Responsible for operating a “bagging” machine in order to bag individual cartridges manufactured for typewriters and printers.
Education
HIGH SCHOOL DIPLOMA -
Franklin High School
Franklin, Tn05.1989
Skills
- Work Planning and Prioritization
- Information Confidentiality
- Recordkeeping and File Management
- Attention to Detail
- Verbal and Written Communication
- MS Office
- Reporting and Documentation
- Honest and Ethical
- Customer Service
- Events Coordination
- Personable and Approachable
Timeline
SENIOR F&MH SUPPORT REPRESENTATIVE
FedEx Ground
05.2022 - Current
MY SCHEDULE ADMINISTRATOR
FedEx Ground
10.2021 - 05.2022
QUALITY ASSURANCE OPERATIONS ADMINISTRATOR
FedEx Ground
05.2020 - 10.2021
PACKAGE HANDLER
FedEx Ground
04.2019 - 05.2020
Package Handler
UPS
11.2018 - 02.2019
Office Assistant
The Soils Group
06.2016 - 07.2018
Home Engineer
Ranchino Family
12.1995 - 05.2016
Accounting Clerk
Ingram Entertainment
05.1994 - 12.1995
Administrative Assistant
Great American Opportunities, Inc
08.1991 - 05.1994
Accounting Clerk
Great American Opportunities, Inc
07.1990 - 08.1991
Machinist
ISI
05.1989 - 07.1990
HIGH SCHOOL DIPLOMA -
Franklin High School
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