Brenda Raygoza
West Covina,CA
Overview
10
10
years of professional experience
Work History
Freelance Consultant
California Baptist University
, CA
08.2020 - Current
- Advised clients on best practices related to their specific industries or markets.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Developed job descriptions and postings to attract qualified applicants.
- Analyzed feedback from employees and collaborated with management teams to ensure that motivational initiatives are implemented successfully.
- Organized events and activities that encouraged employees to work together as a cohesive unit.
- Provided customized solutions to meet the needs of individual clients in a timely manner.
- Created detailed presentations highlighting the benefits of proposed solutions or services.
- Partnership companies: Kaiser Permanente, Los Angeles Unified School District, ML Mortgage Corp, Provision Refugees, El Pescador, KHS&S, Ready Pac, and Golden Times.
Shift Leader
El Pescador
02.2020 - Current
- Greeting 700 + guests a day and building loyal clientele through friendly interactions and consistent appreciation
- Maintaining high standards of customer service during high-volume, fast-paced environment to maintain guest satisfaction
- Creating and coordinating work scheduling with my colleagues to ensure seamless service, rebalancing staffing needs, and reducing staff stress
- Constant communication with management to describe and meet the desires and needs of our guests.
Volunteer
Our Lady of Guadalupe Church
04.2014 - Current
- Managed on-site operations during events, ensuring that all participants followed the plan and timeline.
- Provided support before, during and after each event by addressing any issues that may arise.
- Provided assistance with administrative tasks such as filing documents or answering phone calls from prospective members.
- Helps maintain church clean and organized to offer a positive first impression to every visitor.
Shift Leader & Social Media Manager
Baskin Robbins
09.2015 - 06.2023
- Interacting with 500+ guests a day and building loyal clientele through friendly interactions and consistent appreciation
- Conducted 12 periodic inventory databases and physical counts of product supplies.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Created visuals and engaging content that enhanced brand identity while tracking social media metrics.
- Managed customer service inquiries through social media platforms in a timely manner.
Substitute Instructional Assistant
Rosemead Unified School District
10.2017 - 09.2019
- Helped 27+ students build learning and studying skills to promote life-long educational goal.
- Supported front desk operations by providing customer service when needed.
Education
M.A. Industrial & Organizational Psychology -
California Baptist University
05-2022
B.A. Psychology -
California State Polytechnic University, Pomona
05.2019
A.A. Psychology -
Mt. San Antonio College
06.2017
Skills
- Project coordinator
- Bilingual
- Multitasking and prioritization
- Organized
- Excellent time management
- Research skills
- Startup recruitment
- Work Motivation
- Strong communication skills
- Team leadership
- Problem-solving
- Critical thinker
- Attention to detail
- Data analysis
- Behavioral skills
- Cognitive development skills
- Creativity
- Integrity
Timeline
Freelance Consultant
California Baptist University
08.2020 - Current
Shift Leader
El Pescador
02.2020 - Current
Substitute Instructional Assistant
Rosemead Unified School District
10.2017 - 09.2019
Shift Leader & Social Media Manager
Baskin Robbins
09.2015 - 06.2023
Volunteer
Our Lady of Guadalupe Church
04.2014 - Current
M.A. Industrial & Organizational Psychology -
California Baptist University
B.A. Psychology -
California State Polytechnic University, Pomona
A.A. Psychology -
Mt. San Antonio College
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