Jessica Gutierrez-Romani
Kenosha,WI
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
18
18
years of professional experience
Work History
Office Clerk- Child Support
Goodwill Industries
04.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
Scentsy Consultant
Scentsy
05.2020 - Current
- Complete costumer orders.
- Managed client relationships through regular check-ins and updates on project progress.
- Deliver product to costumers.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Office Clerk ll
Goodwill Industries
06.2022 - 04.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Secretary
I&G Construction
12.2013 - 01.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Certified Nursing Assistant
Brookside Care Center
05.2013 - 09.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Shift Manager
McDonald’s
12.2009 - 06.2013
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Waitress
Napoli Pasta and Pizza
06.2010 - 07.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Cashier
McDonald’s
06.2006 - 12.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certified Nursing Assistant -
Gateway Technical College
Kenosha, WI07.2014
Basic Shift Management Course -
McDonalds Chicago Region
Chicago, ILL06.2011
Food Safety Course -
McDonald’s
Paddock Lake, WI06.2011
University of Wisconsin Extension Program -
University of Wisconsin Extension Program
Kenosha, WI06.2009
Extension Food and Nutrition Education Program -
Extension Food and Nutrition Education Program
Kenosha, WI06.2009
Skills
- Bilingual (Spanish/English)
- Management Skills
- Maintaining records
- Customer Service
- Microsoft Office Procedures: Word
- Microsoft Office Procedures: Excel
- Microsoft Office Procedures: PowerPoint
- Verbal communication
Volunteer Experience
Volunteer, Sandra’s Home Daycare, Kenosha, WI, Observe and Monitor Children’s play activity, Maintain the Health and safety of all children, Sanitize toy and equipment, Assist in preparing food for children
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Clerk- Child Support
Goodwill Industries
04.2023 - Current
Office Clerk ll
Goodwill Industries
06.2022 - 04.2023
Scentsy Consultant
Scentsy
05.2020 - Current
Secretary
I&G Construction
12.2013 - 01.2020
Certified Nursing Assistant
Brookside Care Center
05.2013 - 09.2013
Waitress
Napoli Pasta and Pizza
06.2010 - 07.2011
Shift Manager
McDonald’s
12.2009 - 06.2013
Cashier
McDonald’s
06.2006 - 12.2009
Basic Shift Management Course -
McDonalds Chicago Region
Food Safety Course -
McDonald’s
University of Wisconsin Extension Program -
University of Wisconsin Extension Program
Extension Food and Nutrition Education Program -
Extension Food and Nutrition Education Program
Certified Nursing Assistant -
Gateway Technical College