BRENDA R. CARMONA
DALLAS,TX
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Ross Stores, Inc, Los Angeles Buying Office
Dallas, Texas
12.2024 - Current
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Completed transactions in an efficient manner while providing excellent customer service.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Prepared merchandise for purchase.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted customers upon entering the store and provided assistance.
- Inspected purchased items for defects before handing them over to customers.
- Offered suggestions for additional items that may be of interest to customers.
- Answered questions about current promotions and resolved issues according to store policies.
- Collaborated with team members to contribute to a positive work environment.
- Handled customer complaints in a professional manner.
- Addressed customer questions and concerns regarding products and services.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Executed price changes, markdowns, and promotions according to company standards.
Amazon Associate
Amazon.Inc
Dallas, Texas
09.2020 - 11.2024
- I acquired different skills within Amazon to pack, sort, and palletize orders to send them off to our customers. The job titles that we used to describe these positions were Packing AFE2, Rebining, Singles (Mix), and Docks (Direct Palletization).
- I would ensure that the items that were being sorted, while I rebined, were on the correct chute to ensure that the packers could find the items easily at the wall they were assigned to. However, there are times when we are required to help the packer find a missing item or we miss out empty totes or damaged items.
- For packing, we have to ensure that the customer is receiving the right amount of items they ordered on their packing, and we must ensure that the quality of said items is good for the customer's approval.
- For singles, we have to pack items one at a time as quickly as possible. We, however, don't have walls to get the items; rather, we get them from the totes that come down the conveyor belt and pack out all the items inside the totes into the correct boxes.
- Lastly, for docks, we must ensure that we palletize the correct boxes with the correct time schedule to ensure that packages are sent to the correct trucks at a scheduled time.
Cashier/ Concession worker
4NJ’s
06.2017 - 06.2020
- I work as a cashier in concessions selling snacks like chips and drinks
- Communication with customers is key as I strive to receive and put out orders as efficiently as possible
- In the concession stand, I was also in charge of opening the stand and accounting for the inventory at the end of the day
- I made the calculations for the day I sold said items and made sure that I was making the correct calculations so the company wouldn’t seem like it was losing money
- I also made sure to account for the cases that were being added and removed to ensure that I was counting the inventory correctly
- The boss of the workplace is called Neta Walkins and she ensured that I arrived on time and left on time
Volunteer
12.2017 - 05.2020
- When I attended this event I was able to Develop more teamwork skills and the benefits of giving back to their community
- As a group, we were able to give over 3000 packages of food to families in need within different neighborhoods in Dallas
Participant
LULAC National Educational Service Centers - Upward Bound
08.2017 - 05.2020
- Through LNESC’s federally-funded TRIO Upward Bound program, I have advanced my academic career by attending college preparatory classes and visiting prospective colleges and universities, that I am considering attending
- Through LULAC’s support and guidance in preparing me for my college and future career endeavors, I have truly realized that there are many opportunities available to help me succeed in attaining my higher education
- This program helps me gain support from all my advisors and they encourage me to apply to the colleges I want
AVID student
AVID
08.2015 - 05.2020
- Through the AVID program, I am active in the college readiness portion to make sure that I plan out my future and the college life that I want to have
- I work on projects that make me think critically about how much I will spend in the future, the career that I want, and how college will enable that dream
Second base/ Outfielder
02.2017 - 02.2019
- In my freshman year, I decided to join Softball to be active in a school activity
- I have been in Junior Varsity from my freshman year to my junior year
- I had a great experience and I love to play in teams by relying on each other to get better
Volunteer
- I attended this event to go and sell snacks and drinks to raise funds for the upcoming college students
- I went to the Texas State Fair to sell and encourage people to visit the exhibits that we had prepared for our culture
- We had a building that was meant to attract customers who wanted to try a new cafe with their famous hot chocolate
Education
High School Diploma -
The University of Texas At Arlington
Arlington, TX03-2025
High School -
Moises. E Molina High School
05.2020
Skills
- Preparing reports
- Sales expertise
- Store recovery
- Service assistance
- Oral communication
- Customer service orientation
- Written document translation
- Trilingual
- Inventory reporting
- Stock replenishment
- Loading and unloading
- Order picking and processing
- Materials handling and transport
- Barcode scanning
- Documentation skills
- Support residents
- Problem-solving aptitude
Community Service
- Cena Del Barrio, Volunteer, 12/17, 05/20, Developed teamwork skills and provided over 3000 packages of food to families in need.
- Mundo Latino Exhibit, Volunteer, Sold snacks and drinks to raise funds for upcoming college students at the Texas State Fair.
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Affiliations
- I spend most of my time studying at UTA, but when I do have time to dedicate to my hobbies, I tend to play the guitar
- As you may know, I was a very diligent softball player when I was in high school, and I still try to play whenever I can; however, because of a leg injury, I haven't been able to run like I usually do
Certification
- I have acquired a TABC certificate on my senior year in high school.
References
References available upon request.
Timeline
Retail Sales Associate
Ross Stores, Inc, Los Angeles Buying Office
12.2024 - Current
Amazon Associate
Amazon.Inc
09.2020 - 11.2024
Volunteer
12.2017 - 05.2020
Participant
LULAC National Educational Service Centers - Upward Bound
08.2017 - 05.2020
Cashier/ Concession worker
4NJ’s
06.2017 - 06.2020
Second base/ Outfielder
02.2017 - 02.2019
AVID student
AVID
08.2015 - 05.2020
Volunteer
High School Diploma -
The University of Texas At Arlington
High School -
Moises. E Molina High School
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