Brenda Recinos
Cypress,TX
Summary
Resourceful and experienced professional offering expertise in customer service, data entry and office administration with proven track record of providing exceptional customer service in fast-paced environments. Offering strong verbal and written communication skills, attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Fluent in Spanish, I excel in multicultural environments, achieving results through exceptional service and meticulous record management.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Cypress-Fairbanks Independent School District
08.2022 - 06.2024
- Completed student enrollment, withdrawals, and transfers.
- Processed new student records, including requesting transcripts and school records from other campuses, set up and maintained student cumulative folders, and entered student data into appropriate database.
- Ensured accurate record-keeping with diligent data entry and database management.
- Electronically entered absences, filed and maintained records of excuses and/or doctor's notes provided by the student's parent/legal guardian(s).
- Collaborated with truancy officers and assist with correspondence to parent/guardian(s) of students who had excessive absences.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Insurance Sales Agent CSR
Parkway Insurance Group, Inc.
05.2020 - 08.2022
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Assisted policy holders with the claims process, including paperwork and procedures.
In-Home Caregiver
Private
05.2018 - 05.2020
- Traveled to patient's home and ensured a safe and clean environment by performing light housekeeping tasks such as laundry, vacuuming, dusting, and preparing patient's meals.
- Provided assistance with completing daily living needs and general wellness.
- Monitored vital signs, administered medication intake, and documented patient's mental status, and sleep and eating patterns.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Instructional Support Paraprofessional
CFISD
08.2007 - 05.2016
- Provided instructional support services under the direct supervision of an appropriately certified teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Education
Associate of Arts -
Lone Star College
Houston, TX12.2024
Skills
- Communication
- Customer Service
- Data Entry
- Proficient in Microsoft Office
- Proficient in Google Suite
- Office Administration
- Experience in a call center environment
- Native Spanish speaker
Timeline
Administrative Assistant
Cypress-Fairbanks Independent School District
08.2022 - 06.2024
Insurance Sales Agent CSR
Parkway Insurance Group, Inc.
05.2020 - 08.2022
In-Home Caregiver
Private
05.2018 - 05.2020
Instructional Support Paraprofessional
CFISD
08.2007 - 05.2016
Associate of Arts -
Lone Star College
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