Brenda Reddon
Agency Service Rep. 4
Burlington Twp.,New Jersey
Summary
With over 20 years of experience, including 1 year in human resources and 5 years with HSP, I have developed a strong foundation in the Department of Human Services. Throughout my 13 years of service with the Office of Program Integrity and Accountability, specifically with the Office of Licensing (OOL) and Mental Health Licensing, I consistently provided exceptional support. Responsibilities included assisting the Chief of Licensing, collaborating with Quality Assurance Coordinators and Specialists, and ensuring the accuracy of licensing inspection schedules. Successfully managed the timely preparation of Housing Notifications and Desk Audits, as well as all incoming and outgoing mail.
Overview
21
21
years of professional experience
Work History
Agency Service Representative 4
Office of Human Resources Administration
05.2023 - Current
- Performs the most complex and/or sensitive technical duties involving the review, processing, data entering or recording, and issuance of documents in accordance with applicable laws, regulations, policies and procedures
- Provides information to customers regarding department/agency programs and services and the requirements of licensure, certification, and other authorizations
- Answers questions, explains and interprets rules, regulations, policies and procedures, clarifies forms, provides detailed instruction and direction in the completion of applications, and resolves the most difficult and sensitive customer issues and problems
- Requests information from customers to determine their needs, or purpose of visit
- Restructured confidential record after analysis to determine best use of resources as well as eliminate duplication of practices
- Maintain records and files
- I-9’s, COVID Mailbox, Procurement, Mail distribution, Knowledge of Fingerprinting Machine, State ID Machine, Excel, Word, Glink Scalier, Visio, Microsoft Teams, Power DMS, Acrobat and Z scale
Secretarial Assistant 1 Non-Stenographic
State of New Jersey Department of Human Services (Human Service Police)
11.2018 - 05.2023
- Arranging meetings through Microsoft Teams for Human Service Police Director, Chief, Lt, Sgt., Det., and officers
- Prepares and types routine and/or non-routine correspondence
- Answer Phone for all HSP staff with complete knowledge of HSP policies
- Various office duties such as retrieve data, prepare daily and monthly reports on all related indexing activities such as Seniority list, Hires and Withdraws reports, Police Roster, PPE Inventory List for Det
- Savkov, Supervision Chart, Recruiting Tracker for Lt
- Kurczeski, and Most importantly the Table of Organization Chart for the Director of HSP
- Prepares and types routine and/or non-routine correspondence for all HSP Staff and assisting with interview process for new recruits/Drug testing
- Review and proof read all memos, written correspondences and reports for accuracy prior to final approval by the Director
- Restructured confidential record after analysis to determine best use of resources as well as eliminate duplication of practices
- Maintain records and files
- Knowledge of Fingerprinting Machine, State ID Machine, Excel, Word, Glink Scalier, Visio, Microsoft Teams, Power DMS, Acrobat and Z scale
Principal Clerk Typist
State of New Jersey Department of Health
10.2004 - 11.2018
- Company Overview: (Department of Human Services, prior to October 2017)
- Managed the time keeping record for 43 staff, including exception reports
- Restructure confidential records and filing system after analysis to determine best use of resources as well as eliminate duplication of practices maintain records and files
- Prepares and types routine and/or non-routine correspondence
- Arranging for speaking engagements, travel arrangements, meetings and conferences
- Assisting team leaders in the preparation of licensing inspection review tools
- Maintaining the knowledge and abilities to complete the required tasks
- Knowledge of policies and procedures related to the job title
- (Department of Human Services, prior to October 2017)
Senior Clerk Typist
State of New Jersey Department of Human Services
04.2004 - 10.2004
- Company Overview: (Office of Program Improvement and Accountability)
- Reviewed all incoming and outgoing mail for distribution
- Composed and prepared simple routine correspondences and reports
- Prepared tables and graphs in Excel at the direction of the supervisor
- Operated office equipment such as Fax, coping, scanner, time-stamping, and dating machines
- Completed and checked form letters, circular letters, and forms for accuracy
- Provided information according to department regulations in person and by telephone
- Answered the telephone and accurately relayed messages
- Maintained mailing lists
- Assisted in locating and compiling confidential data for reports
- Compiled and tabulated simple numerical data
- Communicated with visitors attending schedule meetings
- (Office of Program Improvement and Accountability)
Program Coordinator (Volunteer)
American Red Cross of Central New Jersey
10.2022 - 04.2004
- Implemented and Coordinated the delivering of meals to homebound and disabled senior citizens in the Greater Trenton/Hamilton areas
- Recruited qualified staff and provided orientation and training of volunteers
Education
Program Coordinator -
American Red Cross of Central New Jersey
04.2004
Certified Nursing Assistant -
Meadow Lakes Retirement Nursing Home
01.1990
Diploma - Business/Vocational, Medical Assistant Degree
Trenton Central High School
06.1988
Skills
- Recruiting Tracker
- Fingerprinting Machine
- State ID issuance
- Drug screening
- State ID Machine
- Procurement
- COVID-19 Mailbox
- I-9's
- Glink
Activities
- Certified Notary Public for New Jersey
- Volunteer for the American Red Cross of Central New Jersey
Timeline
Agency Service Representative 4
Office of Human Resources Administration
05.2023 - Current
Program Coordinator (Volunteer)
American Red Cross of Central New Jersey
10.2022 - 04.2004
Secretarial Assistant 1 Non-Stenographic
State of New Jersey Department of Human Services (Human Service Police)
11.2018 - 05.2023
Principal Clerk Typist
State of New Jersey Department of Health
10.2004 - 11.2018
Senior Clerk Typist
State of New Jersey Department of Human Services
04.2004 - 10.2004
Certified Nursing Assistant -
Meadow Lakes Retirement Nursing Home
Diploma - Business/Vocational, Medical Assistant Degree
Trenton Central High School
Program Coordinator -
American Red Cross of Central New Jersey
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