Brenda Render
Eastpoint,GA
Summary
Dynamic Housekeeper Supervisor at Holiday Inn Express Hotel Suites with strong leadership and customer service skills. Successfully trained staff, enhancing productivity through efficient cleaning techniques. Committed to health and safety, I improved guest satisfaction by maintaining high cleanliness standards and effectively managing inventory. Recognized for mentoring team members to achieve excellence in service delivery.
Overview
13
13
years of professional experience
Work History
Housekeeper Supervisor
Holiday Inn Express Hotel Suites
11.2021 - Current
- Assisted in training new housekeeping staff on cleaning protocols and safety procedures.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
- Conducted regular inspections to ensure cleanliness and adherence to quality standards.
- Supported team in organizing schedules and delegating tasks to optimize workflow.
- Supervised daily housekeeping operations to ensure high cleanliness standards and guest satisfaction.
- Implemented efficient cleaning techniques to enhance productivity and reduce time spent on tasks.
- Provided exceptional customer service by responding promptly to guest requests and concerns.
- Documented maintenance needs and communicated them effectively to the maintenance team for resolution.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Managed staff of 10 housekeepers.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Housekeeper
Savannah Suites Hotel
06.2012 - 03.2019
- Led housekeeping team in maintaining cleanliness standards across hotel.
- Mentored junior staff, enhancing performance and efficiency.
- Streamlined cleaning processes, improving productivity and guest satisfaction.
- Implemented effective inventory management for housekeeping supplies.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
SCIENCE
FOREST PARK HIGH SCHOOL
FORESTPARK05-2005
Skills
- Health and safety
- Housekeeping
- Motivational skills
- Strong leadership
- Customer service
- Cleaning and sanitation
- Training and mentoring
- Task assignment
- Cleaning techniques
- Multitasking
Accomplishments
- Achieved 100 % by completing QA Inspection with accuracy and efficiency.
Timeline
Housekeeper Supervisor
Holiday Inn Express Hotel Suites
11.2021 - Current
Housekeeper
Savannah Suites Hotel
06.2012 - 03.2019
SCIENCE
FOREST PARK HIGH SCHOOL
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