Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Resendiz

Gamerco,NM

Summary

Accomplished worker with a proven track record at City Of Gallup. Skilled in Navaline, Microsoft and Excell with a keen focus on customer service. Detail-oriented team player with strong organizational skills and a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled professional with experience in collections, customer service and data entry.

Overview

11
11
years of professional experience

Work History

Procurement Specialist

City Of Gallup
07.2021 - 06.2023
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
  • Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
  • Carefully read and interpreted requisition orders to understand specialized terms and requirements.
  • Facilitated transparent bidding processes for supplier selection, ensuring fairness and adherence to established guidelines.
  • Monitored pricing trends and negotiated pricing to optimize profitability.
  • Negotiated with vendors on freight costs, cutting shipping prices.
  • Implemented policies and procedures for optimal purchasing methods and cost control.
  • Created Requisitions, Purchase Orders and Field Purchase Orders.
  • Created folders and booklets for BIDS and RFP's.
  • Filled closed Purchase Orders and Field Purchase Orders.
  • Greeted and helped vendors and employees with questions.
  • Stamped invoices for payments that needed to go Accounts Payable.
  • Insured invoices reflected contract amounts with correct tax percentage.

Customer Service Representative

City Of Gallup
11.2017 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Started and stopped utilities for customers.
  • Provided accurate applications for services.
  • Created work orders for new services, discontinued services and re-reads.
  • Applied payments to customer accounts.
  • Entered all ACH payments for the City og Gallup.
  • Handled cash, check and Credit/Debit payments, deposits of new services, water tap fees, Maxwell Water Station and Building Permits .
  • Used coin counter to count for quarters used at Maxwell Water Station.
  • Loaded Maxwell cards and pins for customers.
  • Counted and Entered CSGL for City of Gallup Recreational Accounts.
  • Balanced drawer at the end of each day.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • When needed, did the daily deposit of Customer care to include all cash and checks made from all City of Gallup Departments.
  • Filed all Residential Service Applications, Discontinue Service Forms, CSGL Paperwork, ACH paperwork and Deposit paperwork.

Waitress

Eagle Cafe
02.2017 - 10.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Bussed and reset tables to keep dining room and work areas clean.

Waitres

Plaza Cafe
07.2012 - 10.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Gallup High School
Gallup, NM
05.2012

Skills

Effective Communication

Purchasing Processes

Proficient in Navaline, Microsoct Word and Excell

Document Preparation

File Maintenance

Attention to Detail

Bilingual

Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Procurement Specialist

City Of Gallup
07.2021 - 06.2023

Customer Service Representative

City Of Gallup
11.2017 - 07.2021

Waitress

Eagle Cafe
02.2017 - 10.2017

Waitres

Plaza Cafe
07.2012 - 10.2015

High School Diploma -

Gallup High School

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Brenda Resendiz