Brenda Reyes
Arlington,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Want to build a career that allows me to use my skills and talents to make a positive impact on society .
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Edible Arrangements
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Quality Control Inspector
Amplex Corporation
10.2022 - 11.2023
- Inspecting and calibrating diverse equipment
- Completing line checks and comparing results to products specifications
- Documenting and reporting on productions and defects
- Marinating and updating raw material specifications.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
Front Desk Receptionist
Auto Mart
08.2021 - 10.2022
- Answer phone calls
- Translating (Spanish)
- Answering phone calls
- Managed the meeting rooms, catering, and stationary requirements
- I try to fill my time as productively as possible.
Packer
Williams-Sonoma, Inc.
05.2018 - 05.2021
- Support current production needs by moving items between equipment, conveyors and staging areas
- Review production specifications to verify accurate weights and measurements
- Document production information via daily system logs and discussed non-conformance issues with management
- Received coversheets and assigned cart for each series of orders
- Keep the management informed of any problems
- Assist in complaining daily reports.
Education
High School Diploma -
Northside High School
Fort Smith, AR04.2013
Skills
- Critical thinking
- Problem-Solving
- Oral and written communicator
- Leadership
- Time Management
- Presentation competency
- Computer literate
- Other Langue (Spanish Fluent) Speak, read and write
- Public Speak
- Teamwork
- Problem Solving
- Organization/Creativity
- Data Entry
Timeline
Customer Service Representative
Edible Arrangements
01.2024 - Current
Quality Control Inspector
Amplex Corporation
10.2022 - 11.2023
Front Desk Receptionist
Auto Mart
08.2021 - 10.2022
Packer
Williams-Sonoma, Inc.
05.2018 - 05.2021
High School Diploma -
Northside High School
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