BRENDA REYES
HOUSTON,TX
Summary
Experienced Scheduling Specialist bringing expertise in schedule management and appointment setting. Talent for resolving conflicts and building relationships. Skilled in Epic, Microsoft Office, TEAMS, and fluent in English/Spanish.
Overview
19
19
years of professional experience
Work History
Scheduling Specialist II
Baylor College of Medicine
09.2023 - Current
- Acted as first point of contact and set appointments for prospective patients
- Answers patient calls and routes patient calls to correct departments
- Books, coordinates, and reschedules patient appointments
- Registration of patients on Epic
- Verifies insurance and pre-certification of insurance benefits.
- Attention to detail and organization skills
- proficient in using TEAMS, Epic, Microsoft Office
Patient Care Assistant/Unit Administrative Assistant
Houston Methodist SL Hospital
11.2008 - 09.2023
- Assist nurses with patient care, vital signs, obtaining lab specimens, provide a clean environment for patients, clerical duties, contact physicians for orders, admit, discharge patients, answer phones and call lights.
- Scheduled pre operative appointments for surgeries and procedures.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- scheduling post op appointments for inpatients while working in case management, assisted with patients care plans, maintained patients records and communicated with insurance companies with clinical notes.
Patient Care Assistant/Unit Secretary
Oakbend Medical Center
04.2008 - 11.2008
- Assist nurses with maternity and newborn care, vital signs, bathing newborns, postpartum care, clerical duties, answer phones and call lights.
Patient Care Assistant/Unit Secretary
Twelve Oaks Medical Center
02.2006 - 06.2008
- Assist nurses with maternity and newborn care, vital signs, bathing newborns, postpartum care, clerical duties, answer phones and call lights.
Education
Medical Assistant -
Remington College
Houston, TX01.2006
High School Diploma -
B.F. Terry High School
Rosenberg, TX06.2005
Skills
- Bilingual- English and Spanish (Read, Write, and Speak)
- Great communication and Customer Service Skills
- Experienced in Microsoft Office and Epic
- Documentation skills
- Recordkeeping understanding
- Professional telephone demeanor
- Workflow Optimization
- Deadline Adherence
- Strong Work Ethic
- Teamwork and Collaboration
- Patient Registration
- Patient Scheduling
- Customer relations skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Scheduling Specialist II
Baylor College of Medicine
09.2023 - Current
Patient Care Assistant/Unit Administrative Assistant
Houston Methodist SL Hospital
11.2008 - 09.2023
Patient Care Assistant/Unit Secretary
Oakbend Medical Center
04.2008 - 11.2008
Patient Care Assistant/Unit Secretary
Twelve Oaks Medical Center
02.2006 - 06.2008
Medical Assistant -
Remington College
High School Diploma -
B.F. Terry High School
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