Brenda Rief
Tarpon Springs
Summary
Dynamic customer service professional with extensive experience at Fury Water Adventures Key West and USair - Express Piedmont Airlines. Proven ability to enhance guest experiences through effective communication and problem-solving. Skilled in call center operations and team collaboration, leveraging in-depth knowledge of the FareHarbor system to drive customer satisfaction.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Fury Water Adventures Key West
06.2008 - Current
Handle incoming calls at a busy call center, assisting with booking tourists in Key West for water sports, golf cart rentals, and bike rentals.
Talk to guests about all of our wonderful tours, and offer great customer service: making reservations, assisting with rebooking, cancellations, refunds, and customer complaints.
Extensive knowledge of the FareHarbor reservation system and extensive knowledge of Key West, Florida, having lived there for 16 years, helps me guide all of my guests to the best experience.
Flight Attendant
USair -Express Piedmont Airlines
01.1999 - 02.2007
- Ensured passenger safety and comfort during flights, adhering to all regulations and protocols.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted pre-flight safety demonstrations, educating passengers on emergency procedures.
- Collaborated with crew members to maintain efficient cabin operations and service delivery.
Education
High School Diploma -
Axtell Community
Axtell, NESkills
- Customer service
- Call center operations
- Team collaboration
Timeline
Customer Service Representative
Fury Water Adventures Key West
06.2008 - Current
Flight Attendant
USair -Express Piedmont Airlines
01.1999 - 02.2007
High School Diploma -
Axtell Community