Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Riley MSN RNC

Detroit,MI

Summary

Experienced Clinical Informatics Analyst adept at the development and implementation of information systems improvements demonstrated over 20+ years of industry performance. Well-versed in driving patient care quality and optimizing workflow processes to foster efficiency.

Overview

25
25
years of professional experience
1
1
Certificate

Work History

Sr Technology Specialist

Tech Mahindra
08.2021 - 05.2023
  • Enhanced system performance by implementing cutting-edge technology solutions and optimizing existing infrastructure.
  • Reduced downtime through proactive maintenance, troubleshooting, and problem resolution for critical systems.
  • Streamlined processes and improved efficiency with the implementation of automation tools and best practices.
  • Led a cross-functional team of 15 to successfully complete complex projects on time and within budget constraints.
  • Collaborated with stakeholders to gather requirements, develop project plans, and ensure successful execution of initiatives.
  • Provided expert guidance as a subject matter specialist in technology integration across multiple departments within the organization.
  • Optimized user experience by proactively addressing technical issues through responsive support services such as help desk ticket resolution or remote assistance tools.

Sr Technology Specialist

Ascension Information Services
08.2007 - 08.2021
  • Enhanced system performance by implementing cutting-edge technology solutions and optimizing existing infrastructure.
  • Reduced downtime through proactive maintenance, troubleshooting, and problem resolution for critical systems.
  • Streamlined processes and improved efficiency with the implementation of automation tools and best practices.
  • Led a cross-functional team of 15 to successfully complete complex projects on time and within budget constraints.
  • Collaborated with stakeholders to gather requirements, develop project plans, and ensure successful execution of initiatives.
  • Delivered consistent results through effective workload prioritization, resource management, and adherence to project timelines.
  • Optimized user experience by proactively addressing technical issues through responsive support services such as help desk ticket resolution or remote assistance tools.
  • Provided Go-Live support for project implementations locally and system-wide. required

EHR Support Specialist Trainer

St John Learning Institute
01.2003 - 08.2007
  • Improved EHR system functionality by providing comprehensive support and troubleshooting for end-users.
  • Reduced error rates by identifying common issues and implementing preventive measures within the EHR system.
  • Facilitated smooth transitions during system upgrades by offering extensive support and guidance to users.
  • Optimized workflow efficiencies by customizing EHR configurations according to department-specific requirements.
  • Enhanced training effectiveness by creating user-friendly documentation, guides, and training materials.
  • Streamlined information management processes by assisting in the implementation of new EHR from paper based systems.
  • Boosted staff productivity with thorough EHR system training sessions tailored to individual needs.
  • Increased user satisfaction with timely resolution of technical issues related to the EHR system.
  • Maintained open channels of communication between end-users, IT personnel, vendors, and other stakeholders to ensure optimal outcomes in managing the EHR ecosystem efficiently.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Analyzed and evaluated training effectiveness and program outcomes.

Assistant Clinical Nurse Manager

St John Hospital & Medical Center
08.1998 - 01.2003
    • Enhanced patient care by implementing evidence-based nursing practices and protocols.
    • Streamlined clinical operations by collaborating with interdisciplinary team members to develop comprehensive patient care plans.
    • Improved staff performance through regular coaching, mentoring, and professional development opportunities.
    • Reduced medication errors by conducting thorough reviews of medication administration processes and implementing necessary improvements.
    • Promoted a culture of safety through consistent enforcement of policies, procedures, and best practices in infection control.
    • Optimized resource allocation by analyzing staffing needs and adjusting schedules accordingly to ensure adequate coverage during peak periods.
    • Assisted in maintaining Joint Commission accreditation through rigorous adherence to quality standards and guidelines for clinical practice.
    • Contributed to the successful implementation of new electronic health record system, providing training support to nursing staff as needed.
    • Championed initiatives aimed at reducing hospital-acquired infections, resulting in a notable decrease in overall infection rates.
    • Ensured regulatory compliance by maintaining up-to-date knowledge of federal and state laws governing nursing practice and healthcare delivery.
    • Evaluated staff performance through regular observation and assessment, providing constructive feedback to support ongoing growth and professional development.
    • Responded to patient emergencies to provide prompt and correct intervention .
    • Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
    • Administered medications and treatments to manage patient's condition.
    • Demonstrated knowledge of technical procedures and proper equipment use.
    • Maintained patient confidentiality by protecting unauthorized access to personal information.
    • Boosted patient satisfaction scores by developing and executing targeted initiatives aimed at enhancing the overall patient experience.

Education

Doctorate of Nursing Practice - Nursing

American Sentinel University
Aurora, CO
08.2026

Master of Science - Nursing

University of Phoenix
Tempe, AZ
08.2000

Skills

  • Needs Assessment
  • Data Migration
  • Report Generation
  • Adult Learning Principles
  • Disaster Recovery
  • Incident Response
  • Change management
  • Data analysis
  • Project management
  • Clinical Leadership
  • Healthcare IT Knowledge
  • Clinical Workflow Optimization
  • Flexible and Adaptable
  • User Experience
  • Desktop Support
  • End-User Training
  • Customer Satisfaction

Certification

Registered Nurse

Timeline

Sr Technology Specialist

Tech Mahindra
08.2021 - 05.2023

Sr Technology Specialist

Ascension Information Services
08.2007 - 08.2021

EHR Support Specialist Trainer

St John Learning Institute
01.2003 - 08.2007

Assistant Clinical Nurse Manager

St John Hospital & Medical Center
08.1998 - 01.2003

Doctorate of Nursing Practice - Nursing

American Sentinel University

Master of Science - Nursing

University of Phoenix

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Brenda Riley MSN RNC