Brenda Rincon
Goodyear,AZ
Summary
Flexible and hard working ready to learn new things, multitasking and good on following instructions. very responsible and neat.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ryder
Compton, CA
10.2022 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
Office Clerk
THE LOGISTICS CONCIERGE
Garden CA, CA
2015 - 2020
- Supported office needs including taking messages, scanning documents, scheduling appointments, creating and printing labels, and routing business correspondence.
- Responded promptly to customer questions via email, reducing phone inquiries.
- Worked with office programs such as Microsoft Word and Microsoft Excel to carry out daily team clerical needs.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Processed invoices and payments accurately and promptly.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Organized files according to established procedures.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
High School Diploma -
Compton High School
Compton, CA06.2014
Skills
- Microsoft Office
- Scheduling and calendar management
- Professional and mature
- Scanning and copying
- Document editing
- Planning
- Records Management
- File Maintenance
- Billing and coding
- Data Entry
- File Organization
- Scheduling appointments
- Scheduling
- Telephone reception
- Verbal Communication
Timeline
Customer Service Representative
Ryder
10.2022 - 05.2024
Office Clerk
THE LOGISTICS CONCIERGE
2015 - 2020
High School Diploma -
Compton High School
Similar Profiles
ROSA RUIZROSA RUIZ
Administrative Clerk at RyderAdministrative Clerk at Ryder
Robert NeserRobert Neser
Material Handler at RyderMaterial Handler at Ryder
Jesus HernandezJesus Hernandez
Material Handler at RyderMaterial Handler at Ryder
Shaquenda RuthShaquenda Ruth
CUSTOMER SERVICE OPERATION LEAD at RyderCUSTOMER SERVICE OPERATION LEAD at Ryder
Emily KomadinaEmily Komadina
Registered Nurse at Banner HealthRegistered Nurse at Banner Health