Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Brenda Rios-Hernandez

Summary

Proven track record in enhancing operational efficiency, demonstrated at Amazon through expert packing and quality control. Adept in fostering teamwork and collaboration, I excel in fast-paced environments, driving performance improvements. Skilled in staff training and communication, I consistently exceed employer expectations without compromising on service quality.

Overview

9
9
years of professional experience

Work History

FC Associate

Amazon
03.2020 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated pallet jacks to transport merchandise throughout facility.
  • Assist team members when they needed help before becoming a Learning Ambassador
  • Trained newly hired associates and or associates cross training from different departments.
  • Assist leadership as quality associate,process,guide, and learning ambassador
  • Process guide task such as clear jams and cover andons to cover associates to ensure orders are being fulfilled in AFE2 department to ensure productivity.
  • Quality associate investigation of quality errors in sort and pack task. Coaching and guiding associates to improve job task performance to ensure orders are sorted and packed properly. Communicate with other departments if an item has quality or quantity issue.
  • Assist team members support to learn new task or fix equipment when possible or contact the correct department to get equipment fixed.


Welcome Talent

Vos Hospitality
04.2016 - 03.2020
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly greeting and assisting guests upon arrival at the Welcome Desk.
  • Maintained an organized work area, contributing to a professional atmosphere at the Welcome Desk.
  • Handled confidential information discreetly, protecting the privacy of both guests and hotel personnel.
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
  • Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Assisted with menu development and planning.

Pizza Maker

Domino's Pizza
11.2016 - 04.2017
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Maintained high standards of kitchen hygiene, ensuring clean and safe working environment.
  • Trained new staff in pizza-making techniques, elevating overall team performance.
  • Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.

Waitress

Los Altos Restaurant
08.2016 - 11.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Landscaper

Twin Pines Landscaping
06.2016 - 08.2016
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.

Cashier

Dollar General Store
01.2016 - 05.2016
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Cashier

Dollar General Store
06.2015 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Waitress

Los Corrales Mexican Restaurant
04.2015 - 06.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

High School Diploma -

Cesar Chavez High School
Detroit, MI
06.2012

Skills

    Packing Efficiency

    Order Picking

    Quality Control

    Teamwork and Collaboration

    Quick Learner

    Excellent Communication

    Motivated Team Player

    Reports and Spreadsheets Generation

    Product identification

    Dependable and reliable

    Performance Improvement

    Staff Training

Affiliations

  • Latinos at Amazon

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

FC Associate

Amazon
03.2020 - Current

Pizza Maker

Domino's Pizza
11.2016 - 04.2017

Waitress

Los Altos Restaurant
08.2016 - 11.2016

Landscaper

Twin Pines Landscaping
06.2016 - 08.2016

Welcome Talent

Vos Hospitality
04.2016 - 03.2020

Cashier

Dollar General Store
01.2016 - 05.2016

Cashier

Dollar General Store
06.2015 - 01.2016

Waitress

Los Corrales Mexican Restaurant
04.2015 - 06.2015

High School Diploma -

Cesar Chavez High School

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