Brenda Rivera
Santa Ana,CA
Summary
Gain experience and improve skills Build career experience in Human Resources Field Save income to further my educational experience and back to university for my masters degree Applying for: Human Resources Generalist
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier and sandwich artist
Subway
01.2017
- Allowed me to advance my communication skills and to have patience with customers in a busy environment
- Expected to move, lift, carry, push, pull, and place objects
- OC Fair and Event Center ticket booth seller
Advocate
Target Guest
01.2020
- Helped me build proper sanitary skills during an ongoing pandemic while offering fast, friendly service, responsibility in cash-handling and related transactions
Front Desk Agent
Hilton Long Beach
01.2021 - 01.2022
- This was a successful year where I made great connections with my team and established my own worth ethic credibility
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.p
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
Housekeeping Supervisor
Costa Mesa Marriott
05.2022 - Current
- Strengthened my ability to work with technology, responsibility with handling cash, and communicate effectively with customers especially concerning any transaction issues
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Adhered to safety protocols by enforcing proper equipment usage.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Education
MBA - Sociology And Psychology
University of California - Los Angeles
Los Angeles, CA06.2021
Bachelor’s Degree - Sociology & Psychology
Skills
- People-oriented and team player
- Advanced communication skills (Bilingual)
- Punctual and organized
- Hospitable and friendly nature
- Consistent in following company policies and procedures
- Cashiering and developed responsibility with cash-handling
- Developed and maintained teamwork skills
- Multitasking, commitment, and responsibility
- Tech Experience
- Legal Research
- Resource Management
- Customer Experience
Certification
Seal of Biliteracy by the CA Department of Education
Timeline
Housekeeping Supervisor
Costa Mesa Marriott
05.2022 - Current
Front Desk Agent
Hilton Long Beach
01.2021 - 01.2022
Advocate
Target Guest
01.2020
Cashier and sandwich artist
Subway
01.2017
MBA - Sociology And Psychology
University of California - Los Angeles
Bachelor’s Degree - Sociology & Psychology
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