Open To Work
Brenda Rivera
Fresno
Work Preference
Summary
Results-driven manager with a proven track record in enhancing compliance processes and improving service delivery. Strong expertise in team leadership and decision-making, delivering impactful outcomes in staff management and policy implementation.
Overview
27
27
years of professional experience
Work History
Team Leader/temp manager
IRS
Fresno
10.2018 - 05.2026
- Led cross-functional teams to enhance compliance processes and improve service delivery.
- Developed strategies for case resolution, streamlining workload distribution to improve team efficiency.
- Implemented training programs that increased team knowledge on tax regulations and compliance standards.
- Analyzed operational data to identify trends, facilitating informed decision-making for resource allocation.
- Oversaw performance evaluations, providing feedback that improved team productivity and morale.
- Coordinated team activities to boost employee engagement and productivity.
- Completed various assignments efficiently within designated deadlines.
- Resolved staff conflicts by listening to concerns and facilitating mutually agreeable solutions.
Client Service Representative
Bank of America
Fresno
09.1999 - 11.2012
- Delivered exceptional customer service by resolving account inquiries and concerns efficiently.
- Assisted clients with banking transactions, ensuring accuracy and compliance with regulations.
- Collaborated with teams to streamline processes, improving client satisfaction through efficient service delivery.
- Trained new staff on customer service protocols and best practices, fostering effective client engagement and support.
- Managed complex client interactions, providing tailored financial advice and support.
- Handled sensitive client information with discretion, maintaining confidentiality and building client trust.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Education
High School Diploma - Spanish
Roosevelt High School
Fresno, CASkills
- Team leadership
- Staff management
- Decision-making
- Conflict resolution
- Time management
- Customer service
- Problem-solving
- Reporting documentation
- Policy execution
Languages
Spanish, Limited Working
Timeline
Team Leader/temp manager
IRS
10.2018 - 05.2026
Client Service Representative
Bank of America
09.1999 - 11.2012
High School Diploma - Spanish
Roosevelt High School