Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Robinett

Wilmington,Delaware

Summary

Proven leader in customer service and team collaboration, I enhanced guest satisfaction and team productivity at Doubletree By Hilton through effective problem-solving and multitasking. Leveraging skills in guest relations and financial accuracy, I consistently improved operational efficiency and customer loyalty.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Sales Associate

A.H. Angerstein's
05.2024 - Current


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.


Front Office Supervisor

Doubletree By Hilton
08.2022 - 05.2024
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Sales Associate

A.H. Angerstein's
01.2004 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Process purchase orders to vendors
  • Receive and Invoice purchase orders

Education

High School Diploma -

Delcastle Technical High School
Newport, DE
06.1998

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Verbal/written communication
  • Professional Demeanor
  • Guest Relations
  • Team Leadership

Timeline

Sales Associate

A.H. Angerstein's
05.2024 - Current

Front Office Supervisor

Doubletree By Hilton
08.2022 - 05.2024

Sales Associate

A.H. Angerstein's
01.2004 - 03.2020

High School Diploma -

Delcastle Technical High School

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Brenda Robinett