Brenda Rodriguez
Midland,TX
Summary
Well-organized Administrative Professional bringing excellent multitasking abilities developed over 17 years of Customer Service experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in Microsoft Word/ Excel with expertise in database management. Self-motivated bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic ASDS who is motivated to learn, grow ,excel and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
6
6
years of professional experience
Work History
Associate Support Department Supervisor
Home Depot
02.2022 - Current
- Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
- Analyze employment-related data and prepare required reports.
- Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
- Conduct reference or background checks on job applicants.
- Confer with management to develop or implement personnel policies or procedures.
- Contact job applicants to inform them of the status of their applications.
- Develop or implement recruiting strategies to meet current or anticipated staffing needs.
- Hire employees and process hiring-related paperwork.
- Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
- Interview job applicants to obtain information on work history, training, education, or job skills.
- Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
- Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
- Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.
- Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees.
- Schedule or conduct new employee orientations.
- Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Recruited, hired, trained and supervised staff of 250 and implemented mentoring program that offered positive employee engagement.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Supervised and guided new employees with Onboarding and responded quickly to questions, which improved understanding of job responsibilities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Interceded between associates/customers during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Manager
Loanstar Title Loans
06.2020 - 02.2022
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
- Documented and detailed calls and complaints using call center's CRM database.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Answered incoming calls in busy, fast-paced global call center.
- Initiated termination of customer contract upon request.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved customer complaints and addressed emergency requests and needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Department Supervisor
Lowes
04.2018 - 07.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Plan budgets and authorize payments and merchandise returns.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Supervised 50 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Offered credit applications to customers, cross-selling and converting customers into cardholders.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
High School Diploma -
Midland High School
Midland, TX05.2007
Skills
- Database administration
- Policy and procedure modification
- Credit and collections
- Relationship building
- Scheduling
- Business administration
- Staff Management
- Teamwork
- Self-motivated professional
- Adaptability
- Troubleshooting
- Documentation and control
- Account Reconciliation
- Conflict resolution skills
- Information Collection
- Computer skills
- Training & Development
- Customer Service
- Professional ethics understanding
Languages
Spanish
Native or Bilingual
Timeline
Associate Support Department Supervisor
Home Depot
02.2022 - Current
Manager
Loanstar Title Loans
06.2020 - 02.2022
Department Supervisor
Lowes
04.2018 - 07.2020
High School Diploma -
Midland High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Daniel NelsonDaniel Nelson
I&E Supervisor , Construction at Velocity Water SolutionsI&E Supervisor , Construction at Velocity Water Solutions