Brenda Rodriguez
Wantage
Summary
Detail-oriented medical administrative aide specializing in patient scheduling and electronic health records management. Proven track record of enhancing patient experiences through effective communication and strict adherence to HIPAA regulations.
Overview
5
5
years of professional experience
Work History
Medical Administrative Aide
The Medical Group Of NJ Sussex Cardiology
Newton
09.2023 - 04.2025
- Managed patient scheduling and coordinated appointments for cardiology services.
- Processed patient insurance claims and verified coverage details to ensure timely reimbursements.
- Handled patient inquiries and provided information about cardiology procedures.
- Maintained accurate electronic health records and updated patient information promptly.
- Organized patient files and ensured confidentiality of sensitive health information.
- Facilitated communication between patients and healthcare providers, improving service delivery and patient satisfaction.
- Entered patient demographic information into the Electronic Health Records system.
- Answered phones, scheduled appointments, and provided general information to callers.
- Scanned documents into EHR systems according to established protocols.
- Updated patient accounts and information daily.
- Conducted patient intake interviews to gather medical information and insurance details, streamlining appointment preparation.
- Confirmed patient information, collected copays and verified insurance.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Scheduled appointments for patients via phone and in person.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Medical Administrative Assistant
Premier Health Associates
Newton
12.2019 - 06.2023
- Managed patient scheduling and appointment confirmations to enhance patient flow.
- Coordinated insurance verifications and authorizations to facilitate patient access to services.
- Confirmed patient information, collected copays and verified insurance.
- Collected information and verified insurance for patients during the check-in process.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Handled incoming calls, addressing inquiries and directing them to appropriate team members for timely resolution.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Entered patient demographic information into the Electronic Health Records system.
- Updated patient accounts and information daily.
- Collaborated with team members to improve workflow efficiency in operations.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Education
Associate of Arts - Liberal Arts
NewYork University
New York, NY05-2003
Skills
- Health records management
- Medical terminology expertise
- HIPAA compliance
- Insurance compliance
- Appointment management
- Front office operations
- Data entry efficiency
- Cleaning and sanitizing practices
- Attention to detail
- Problem solving skills
- Effective communication
- Team collaboration
- Professionalism and discretion
- Cleaning and sanitizing practices
Languages
Spanish
Professional
Timeline
Medical Administrative Aide
The Medical Group Of NJ Sussex Cardiology
09.2023 - 04.2025
Medical Administrative Assistant
Premier Health Associates
12.2019 - 06.2023
Associate of Arts - Liberal Arts
NewYork University